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REMOTE Salesforce Administrator

Company: Watsco
Location: Jacksonville
Posted on: September 16, 2021

Job Description:

We are looking for a Salesforce Administrator to be a key member of our clients HQ Digital, Marketing and Customer Experience Team. The successful candidate will be responsible for assisting with the implementation of Salesforce rollouts across the organization. This role will work directly with the project team and clients to gather requirements to analyze, design, and/or implement technology best practices and business changes. Additionally, the role will work with field teams to ensure the successful delivery of Salesforce.com implementation.

· Work with Customer Experience/Digital Team and field sales teams on the deployment, management, and training of Salesforce Lightning and Marketing Cloud platforms

· Work closely with subject matter experts to develop, deploy and support new Salesforce solutions, including: lead generation, opportunities, case management, workflows, dashboards/reports, knowledge articles, integrations and marketing journeys

· Day-to-day configuration, support, maintenance and improvement of the company's CRM tools

· Perform other related duties as assigned

Marketing Cloud

Salesforce.com Admin (ADM201 and ADM211) certification
2-4 years of experience delivering Salesforce application technical services (standard/custom objects & fields, workflow & validation rules, user admin, page layouts, reports & dashboards)

Experience with data management

Proven ability to design and implement new processes and facilitate user adoption

Working knowledge of Salesforce Lightning products, especially Sales Cloud and Service Cloud experience

Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities

Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency

Keywords: Watsco, Jacksonville , REMOTE Salesforce Administrator, Other , Jacksonville, Florida

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