Remote: Technical Support Specialist

Company: SYKES
Location: Jacksonville
Posted on: October 13, 2021

Job Description:

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. In this remote based / work-at-home position for SYKES, you will work remotely from the comfort and convenience of your own home answering inbound calls. You will answer questions and provide solutions to customers who need assistance with their technical issues.

What you'll do:

• Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls.
• Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests.
• Demonstrate patience and understanding with customers to assist with their various needs.
• Follow a list of directions as troubleshooting steps and relay that to the customer.
• Educate customers on current product features, service offerings, and overall product value.
• Meet and exceed all metrics as required by the client, including average handle time, quality assurance, customer service and schedule adherence?.
• Offer alternative solutions when appropriate with the objective of retaining customers' business.

Required qualifications, skills and experience

Work with us and you'll enjoy:

• Hourly pay starting at $15
• Full-Time schedule with 8-8.5 hour shifts between 6am-10pm Mountain Time
• 100% paid training
• Full benefits package including medical, dental, vision, life insurance and company-matched retirement plan
• Refer a friend program that pays $150 for every referral with no limits.
• Opportunities for advancement and continued growth
• Personal benefits of working from home including time, money, and environmental savings.

Apply with us if you possess:

• High School Diploma or GED (minimum)
• The ability to provide excellent customer service and technical support by phone with empathy and professionalism
• Ability to work weekdays, afternoons, and weekends
• Strong computer navigation skills, including search engine experience, browser navigation, typing in URL's, using dual monitors, etc.
• Self-motivated with high attention to detail and ability to multitask.
• Excellent verbal and written communication skills
• An unwavering positive attitude and strong drive for results
• An openness to receiving feedback and applying and integrating the feedback to improve results.

What you'll need:

• Hard-Wired internet connection with at least 5 Mbps up and download speeds.
• A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all- in-one, or TV.
• A computer (any type but not a phone or tablet) for your first week of training sessions and any technical troubleshooting that may arise with the work computer.
• Dedicated home office or workspace that is free of distractions with a door and desk for equipment.

About SYKES

SYKES is excited to now be a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Learn, Lead & Grow at Sitel Group® We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. There has never been a more exciting time to join our team!

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement

EOE/Veteran/Disabled

Keywords: SYKES, Jacksonville , Remote: Technical Support Specialist, Other , Jacksonville, Florida

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