JacksonvilleFLRecruiter Since 2001
the smart solution for Jacksonville jobs

Diesel Technician

Company: Loves Travel Stops & Country Store
Location: Jacksonville
Posted on: October 14, 2021

Job Description:

Req ID: 282229 


- Remote/work from home

- Shift: Friday - Monday 6am - 430pm CST. 


BASIC PURPOSE: The Diesel Mechanic Support Coordinator is responsible for providing assistance in diagnosing roadside breakdowns or issues and recommending repair solutions. This position acts as a mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.



  • Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions
  • Assist fleet customers regarding concerns with work currently or previously done to equipment
  • Work with 3rd part vendors to insure quality work is done in a timely manner.
  • Coordinate with the dispatch team to determine if work can be completed by internal technician
  • Provide expertise to our Risk Management team on shop related claims
  • Provide the highest quality customer experience for all internal and external with courtesy and professionalism
  • Escalate issues as needed to the appropriate individuals or departments
  • Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
  • Other duties assigned as needed



  • Education:
    • HS Diploma or equivalent required
    • Post-secondary vocational education strongly preferred
  • Experience:
    • 5+ years of diesel mechanic experience required



  • Skills:
    • Hard skills: Computer Skills, Microsoft Office, Typing
    • Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask         
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping
    • Occasional lifting up to 20 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision


Job Function(s): Corporate 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


Keywords: Loves Travel Stops & Country Store, Jacksonville , Diesel Technician, Other , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds