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Events Operation Specialist

Company: SMT
Location: Jacksonville
Posted on: November 22, 2021

Job Description:

SUMMARY: Manages SMT services at events to include, but not limited to: single services, technologies associated with LED products, multiple services or basic display/promotional activities. Holds a pivotal position of responsibility as he/she acts as primary client contact and on-site decision maker on issues involving event operations, client relationships, scheduling, and staffing. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage services at SMT Category I and II Events as contractually agreed (on-time, within scope, and within budget) Manage the on-site setup, execution, and strike of SMT equipment and services Manage on-site staff for successful delivery of SMT Services Coordinate internal resources and third parties/vendors Coordinate equipment preparation, logistics, software, and creative (graphic) needs with other SMT departments as necessary Generate equipment lists in accordance with project scope and contracted services Prepare, test, inventory, stage, ship and transport necessary equipment in accordance with established SMT procedures Coordinate project performance through documentation via SharePoint, OneNote, and distribute weekly/daily updates via email to the events EPM department Provide operations support for all levels of SMT Events Contribute to the Wiki content for event operations Perform risk management to minimize project issue and safety concerns Identify and resolve operations issues relating to SMT service(s) delivery, independently and without direct supervision Create and maintain positive working relationships with clients, vendors and the SMT team Maintains an organized work environment on the road, in the office, and in the SMT Warehouse Participate in the loading, unloading, and inventory tracking of SMT equipment Assist with warehouse duties when necessary Accurately record and report work hours, paying close attention to documentation of job numbers Research and adhere to local safety protocols & restrictions Ensure that all staff comply with PPE standards both during travel and on site Understand expectations for work visas and travel restrictions if traveling to international locations, and work with HR to provide confidential information when necessary EDUCATION AND EXPERIENCE PREFERRED - GENERAL: BS/BA degree preferred (Sports Management, Business, Technology or related degree) 1 year sporting event services/operations experience and/or 3 years experience in services delivery and/or 3 years experience in operations and/or Sports team/industry experience helpful SPECIAL SKILLS/REQUIREMENTS: Demonstrate leadership potential Must be reliable in execution of assigned tasks and detailed oriented Must be dependable in terms of punctuality and task performance efficiency Must be able to travel to both domestic & international locations up to 180 days per year Good client-facing and internal communication skills Good written and verbal communication skills Possess United States passport, or other authorization into various worldwide locations Basic working knowledge of Microsoft Office (SharePoint, TEAMS, OneNote, Project, etc.) as well as internal Project Management tools such as Basecamp, Salesforce, Test Track, etc. Basic working knowledge of networking: wireless, switch, and laptop configuration Basic knowledge of warehouse, inventory, and logistical procedures Basic knowledge of Events Processes Document & Procedures Exhibits a professional appearance in the office and while onsite at SMT events Able to possess Class B Driver's License along with DOT Medical Card Able to obtain forklift and lull certification Able to obtain fall protection certification Able to lift and carry 70lbs. Fluency in foreign language(s) helpful Bonus/Commission: No

Keywords: SMT, Jacksonville , Events Operation Specialist, Other , Jacksonville, Florida

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