Treasury F&S Sr Specialist-Service (Commercial Card)Treasury Services

Company: Bank of America
Location: Jacksonville
Posted on: November 22, 2021

Job Description:

Job Description:

Line of Business Role Description

This position supports Global Commercial Card clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests, while providing exceptional customer service. Requests consist of treasury commercial card products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Employee must possess the ability to navigate through multiple online reference materials for validation of process and procedures when needed. The employee will receive ongoing performance coaching that must be incorporated into future customer interactions. The employee will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. This is an inbound contact center role that requires advisors to verbally interact with clients up to 100% of their shift, with structured breaks.

Required Skills:

3-5 years Customer Service experience

Ability to provide a positive customer experience through creative solutions.

Ability to work within the operating hours and days for this position as outlined in the posted job requisition.

Comfortable with ongoing change and learning new technology/processes.

Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.

Ability to positively build a report with customers and handle objections.

Comfortable receiving ongoing performance feedback and coaching

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Role is 1st Shift, Must be able to work Monday-Sunday within the hours of 7am-6:30pm

Job Band:
H6

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
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Keywords: Bank of America, Jacksonville , Treasury F&S Sr Specialist-Service (Commercial Card)Treasury Services, Other , Jacksonville, Florida