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Bilingual Customer Service Rep

Company: Vaco Staffing
Location: Orange Park
Posted on: January 15, 2022

Job Description:

Vaco Staffing is currently looking for a Bilingual Customer Service Rep for some 2nd shift roles for a large medical company on the SS of Jacksonville.Must be able to speak fluent English and SpanishPay $18hr3 wks of onsite Training 8-5pm after training shift will be 10:15-7pmESSENTIAL DUTIES and RESPONSIBILITIES:Handle high volume incoming calls and correspondenceResearch correspondenceWork in a variety of work queuesWork/resolve claim rejectionsDuplicate claimsRecords and billsResolve patient billing issuesProtect and safeguard company and patient information and report suspicious activity to managementKNOWLEDGE; SKILLS; and ABILITIES:Understanding of the Explanation of BenefitsKnowledgeable on a variety of insurance plansHighly effective interpersonal skills and the ability to communicate with diverse personalities in a tactful; and professional mannerExcellent organizational and time management skills with a strong attention to detail and ability to prioritize; be resourceful; and ensure that deadlines are metTake initiative and effectively troubleshoot while focusing on innovative solutionsExercise sound judgment and handle highly sensitive and confidential information appropriatelyRemain flexible and work within a collaborative and fast paced environmentEDUCATION AND EXPERIENCE REQUIREMENTS:High school diploma or GED requiredGeneral knowledge of ICD-10 and CPT Codes preferredMinimum of 1 year of experience in a call center preferably in a health care

Keywords: Vaco Staffing, Jacksonville , Bilingual Customer Service Rep, Other , Orange Park, Florida

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