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Operations Team Lead - Consumer Vehicle Servicing

Company: Bank of America
Location: Jacksonville
Posted on: January 15, 2022

Job Description:

Job Description:Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience. 'Must' have these skills to be minimally qualified:Experience with Mortgage or Vehicle loan servicingExcellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.Must be flexible, able to multi-task and work within strict deadlines.Positive attitude.Demonstrates ability to exceed quality and productivity standards.Strong team player.PC knowledge, 10-key and typing proficiency2+ years of call center, research experience with customer service, and monetary/balancing/reconciliation in the financial industry.Adaptation to change, initiative to understand business unit objectives and end-to-end processes.Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction.Job Band:H6Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience. 'Must' have these skills to be minimally qualified:Experience with Mortgage or Vehicle loan servicingExcellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.Must be flexible, able to multi-task and work within strict deadlines.Positive attitude.Demonstrates ability to exceed quality and productivity standards.Strong team player.PC knowledge, 10-key and typing proficiency2+ years of call center, research experience with customer service, and monetary/balancing/reconciliation in the financial industry.Adaptation to change, initiative to understand business unit objectives and end-to-end processes.Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction.Job Band:H6Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience. 'Must' have these skills to be minimally qualified:Experience with Mortgage or Vehicle loan servicingExcellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.Must be flexible, able to multi-task and work within strict deadlines.Positive attitude.Demonstrates ability to exceed quality and productivity standards.Strong team player.PC knowledge, 10-key and typing proficiency2+ years of call center, research experience with customer service, and monetary/balancing/reconciliation in the financial industry.Adaptation to change, initiative to understand business unit objectives and end-to-end processes.Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction. Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Jacksonville , Operations Team Lead - Consumer Vehicle Servicing, Other , Jacksonville, Florida

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