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Customer Advocate

Company: Carvana
Location: Orange Park
Posted on: January 15, 2022

Job Description:

Customer Advocate

LOCATION

Jacksonville, Florida

COMPANY

Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions. We are disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform.

JOB SUMMARY

As a Customer Advocate for vehicle delivery, you will be the face of Carvana and a customer's first in-person interaction with a Carvana employee. You will have the freedom to go above and beyond to ensure our customers have an experience that doesn't suck and is completely one of a kind. Minus the red suit, you will pretty much be a real-life Santa Claus trading in a sleigh for a kick-ass hauler and delivering a customer's vehicle purchase straight to their door. Don't worry about needing a special license to drive the hauler. We got you! With a little training, you will realize driving the hauler is a piece of cake.

RESPONSIBILITIES

  • Facilitating and coordinating the delivery of purchased vehicles to customers
  • Frequently interact with customers in person, by phone, email, and text
  • Coordinate the delivery of customers' vehicles purchased from Carvana
  • Keep and maintain accurate detailed notes of customer interactions
  • Complete a pre-delivery checklist to assure the vehicle is ready for delivery
  • Promptly respond to customer requests and assist customers to resolve issues and complaints
  • Resolve complex issues with guidance from others
  • Put together fun customized care packages
  • Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers
  • Accurately complete customer paperworkQUALIFICATIONS
    • High School Diploma or GED equivalent
    • Must be 21 years of age or older
    • Minimum 1 year retail or hospitality customer service experience
    • Must have a driver's license with a clean driving record for the past 3 years (no DUIs and no more than two moving violations in the last 3 years)
    • Ability to consistently comply with laws and policies pertaining to the operation of vehicles
    • Ability to obtain a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana)
    • Ability to communicate and interact with others effectively in a professional, courteous manner
    • Ability to work outdoors regularly
    • Ability to move in and out of vehicles regularly
    • Ability to frequently stand, sit, walk, bend, stoop, and squat
    • Ability to occasionally pull and lift up to 5 lbs
    • Ability to work overtime, evenings, weekends, and holidays as needed#ac

Keywords: Carvana, Jacksonville , Customer Advocate, Other , Orange Park, Florida

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