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Outbound Call Center Specialist

Company: LeafFilter
Location: Jacksonville
Posted on: May 16, 2022

Job Description:

Position Summary:Our outbound Call Center Specialists are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.This is an In Office position working in the Jacksonville Call CenterSchedule: Monday-Friday 11am-8pm and every other Saturday 9am-3pmPay: 15.00 per hour and Bonuses - -Essential Duties and Responsibilities:

  • Initiate outbound calls for customers leads generated from the canvassing team.
  • Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation.
  • Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
  • De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
  • Exceed customer service expectations by providing an outstanding experience to every potential customer
  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
  • Promote teamwork through consistency, reliability and group cohesiveness
  • Must hold a valid driver's license.
  • Performs other duties as assigned by supervisor. -Experience and Minimum Qualifications:
    • High School Diploma or equivalent.
    • Must possess effective verbal and written communication skills and other web-based programs
    • Must possess multi-tasking proficiency in ability to type while speaking to customers
    • Ability to work independently as well as in a team environment
    • Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
    • Ability to adapt to new situations and learn quickly
    • High level of flexibility in a constantly changing environment
    • Ability to make decisions quickly by balancing company guidelines and customer needs
    • High degree of dependability, motivation and flexibility
    • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
    • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). -Preferred Knowledge, Skills, Abilities or Certifications:
      • Previous experience in a dynamic call center or customer service role
      • Home Improvement knowledge and or experienceTravel Requirements:
        • No travel required.Overtime/Additional Hours Requirements:
          • May be requested to work overtime on evenings and weekends dependent on business need.Physical Requirements
            • Normal Office Environment
            • Indoor work in a climate-controlled environment.
            • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Keywords: LeafFilter, Jacksonville , Outbound Call Center Specialist, Other , Jacksonville, Florida

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