Loan Processor (Remote)
Company: Enova International
Location: Jacksonville
Posted on: June 24, 2022
Job Description:
Enova is currently accepting candidates for this position in the
following eligible states: Illinois, Indiana, Utah and
WisconsinAbout the role:Enova has several different consumer
lending brands, each with their own unique offerings and customer
requirements. As a Loan Processor, you will become an expert in one
particular brand over the course of our 3 week training program.
After you complete training, you will primarily be responsible for
processing loan applications. You will be responsible for every
loan in your individual pipeline from initial submission to
approval status.What you'll be doing:
- Initiate outbound calls to customers to verify loan application
details and to gather additional information as needed
- Ensure all loan quality standards are met in order to process
loan applications
- Manage a pipeline of loan applications while maintaining
excellent customer service
- Effectively resolve customer issues by phone, email or fax
- Communicate clearly and professionally with all customers,
co-worker, supervisors and management
- Maintain accurate, up-to-date information for customer
accountsWe're excited about you if you have:
- Strong verbal and written communication skills so you can
connect with customers over the phone and take clear notes in our
computer system
- A desire to create a top-notch customer service experience
- The capability to independently problem solve
- Ability to balance multiple priorities and effectively handle
changing situations
- Ability to deescalate complex customer interactions
- The drive to exceed your goals in a fast-paced, metric driven
environment
- Ability to succeed in a virtual or office setting
- Computer proficiency and accurate data entry skills required
Our Operations Team:We work as a team to understand the true needs
of the customer and get to the root of the issue to provide the
best service possible. Operations team members are trained to
handle any and all queries regarding various Enova brands,
providing customers with the answers they need to work toward a
better financial future. We are here to create an impact and ensure
that our customers know they are valued.About Enova:Enova is a
leading financial technology company providing online financial
services through its AI and machine learning powered lending
platform. Enova serves the needs of non-prime consumers and small
businesses, who are frequently underserved by traditional banks.
Enova has provided more than 7 million customers with over $40
billion in loans and financing with market leading products that
provide a path for them to improve their financial health. Want to
learn more? Just ask any of our almost 1,500 employees.Our goal at
Enova, we believe that diversity and inclusion among our teammates
is critical to our success as a global company, and we seek to
recruit, develop and retain the most talented people from a diverse
candidate pool. It is our policy to provide equal employment
opportunity for all persons and not discriminate in employment
decisions by placing the most qualified person in each job, without
regard to any other classification protected by federal, state, or
local law. California Applicants: Click here to review our
California Privacy Policy for Job Applicants.
Keywords: Enova International, Jacksonville , Loan Processor (Remote), Other , Jacksonville, Florida
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