Consumer Credit Counseling Representative (Remote)

Company: Enova International
Location: Jacksonville
Posted on: June 25, 2022

Job Description:

The health and safety of Enova's employees is our number one priority. Proof of vaccination will be required regardless of work location, unless prohibited by applicable state law. Employees may request an exemption to the vaccination policy due to medical reasons, sincerely-held religious beliefs, or as otherwise permitted by applicable state law.Enova is currently accepting candidates for remote positions in the following eligible states: AZ, CT, ID, IL, IN, ME, MI, MN, NE, NV, NJ, NM, NY, UT, WI.About the role:As a Consumer Credit Counseling Representative, you will responsible for providing debt management to default customers. You will provide follow-up counseling and ongoing support to Debt Management clients who are experiencing difficulty in making monthly payments and modify terms of the repayment plan if necessary and feasible.What you'll be doing:

• Communicate by phone and email with Credit Counseling and Debt Settlement companies to negotiate settlement of consumers debt
• Communicate with default customers to set up arrangements for repayment or settlement of their debt
• Respond to written vendor/customer correspondence with business-professional expectations
• Use internal tracking system for responding to debt management, credit counseling and customer queries
• Document customer/vendor conversations and maintain accurate account status
• Communicate with other departments regarding special circumstances on customer accounts
• Perform other functions as assigned by managementWe're excited about you if you have:
  • Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
  • A desire to create a top-notch customer service experience
  • The means to independently problem solve
  • Ability to balance multiple priorities and effectively handle changing situations
  • The drive to exceed your goals in a fast-paced, metric driven environment
  • Computer proficiency and accurate data entry skills required Our Operations Team:We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.About Enova:Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees.Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Keywords: Enova International, Jacksonville , Consumer Credit Counseling Representative (Remote), Other , Jacksonville, Florida