Call Center Representative 1 Month Temporary Assignment

Company: Coherent Staffing Solutions
Location: Jacksonville
Posted on: August 5, 2022

Job Description:

Job Description We are staffing a call center for Duval Center School System. The dates of employment will be August 1 through August 26, 2022 The schedule will be 40 hours with the possibility of Overtime. Pay: $14/hour Essential Functions (not intended to be all inclusive) 1. Respond efficiently and accurately to callers, explaining possible solutions, and de-- escalating situations involving dissatisfied callers based on District's policies and procedures 2. Answer or make calls to inform parents and guardians of their students transportation assignment 3. Gather information and guide callers through completing transportation forms and documents 4. Compile data as needed from multiple data sources 5. Obtain student information by answering telephone calls, asking clarifying questions and verifying student account information 6. Provide updates regarding transportation registration and school bus assignments 7. Respond efficiently and accurately to callers, explaining possible solutions, and de-- escalating situations involving dissatisfied callers based on District's policies and procedures 8. Enters data into a computer application with accuracy and efficiency 9. File documents by alphabetical or numerical sequence 10. Reviews computer printed error lists and other files and makes corrections. 11. Participates in training and other learning opportunities to expand knowledge of DCPS Transportation Policies and Procedures 12. Set up, maintain, and disassemble project workstations Qualifications, Knowledge, Skills and Abilities Open Requirements: Ability to read, write, speak, and understand English. High school diploma or equivalent. --- Strong communication, both written and verbal --- Knowledge of computer applications and data entry skills --- Ability to learn new procedures and to work independently with little supervision --- Ability to recognize and discretely manage confidential information --- Strong time management and organizational skills --- Great active listening skills --- Exceptional interpersonal and rapport building skills --- Phone skills, including familiarity with complex or multi-line phone systems --- A patient and empathetic attitude --- Adaptability and flexibility --- Comfortable working in fast-paced environments Licensing/Certification/Registration: None. Note: The essential functions and working conditions described are representative of those that must be met by an employee to be successful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mandatory Orientation - August 1 st and 2 nd - 8:00 --- 4:30 (30 minute lunch) Company Description Coherent Staffing Solutions is a staffing agency servicing customers in the public and private sectors. Come be a part of our Amazing team Check out our openings today at CoherentStaffingSolutions.com

Keywords: Coherent Staffing Solutions, Jacksonville , Call Center Representative 1 Month Temporary Assignment, Other , Jacksonville, Florida