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Helpdesk Coordinator

Company: Dream Finders Homes LLC
Location: Jacksonville
Posted on: August 7, 2022

Job Description:

SUMMARY OF POSITION:The primary role of the Helpdesk Coordinator is to organize the Helpdesk requests, staff and ensure end users are receiving the appropriate assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES:Monitor open tickets and ensure timely assignment and resolutionMonitor tickets to ensure documentation is properly included for ticket resolutionAssist with organizing equipment purchases to ensure adequate materials are available for users.Assist with compliance of company ITGC policies related to Helpdesk duties.Manage the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issuesTrack and analyze trends in Help Desk requests and generate statistical reports.Effectively communicate and work with employees, internal divisions and external customers.Any ad-hoc tasks as assigned.Ability to work in a fast-paced environment.EXPERIENCE, SKILLS, KNOWLEDGERelated work experience. Exceptional communication skills - both written and verbalStrong attention to detailStrong organizational skills and time management skillsAbility to establish and maintain strong relationship WORK ENVIRONMENT:The work environment is representative of an office/field settingThe noise level in the work environment is usually quiet to moderateReasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.PHYSICAL DEMANDS:While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies. In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job. Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or Coordinator. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.Equal Opportunity Employer

Keywords: Dream Finders Homes LLC, Jacksonville , Helpdesk Coordinator, Other , Jacksonville, Florida

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