Breast Imaging Scheduler
Company: HALO Diagnostics
Location: Jacksonville
Posted on: August 8, 2022
Job Description:
Job DescriptionSaving Lives with Precision DiagnosticsPosition
Overview The Breast Scheduling agent is responsible for taking
inbound and outbound breast scheduling calls. Knowledge of all
breast protocols for each location is required to assist patients
to book appointments appropriately. Breast Scheduling agents must
be able to speak with patients in a clinical manner to help
schedule according to our Director of Breast Imagings protocol
along with reviewing physicians orders and confirming the meet
those protocols. Contacting providers to explain protocols may be
required with the help of a technologist or lead/supervisors
direction. Essential Job Functions Please list the essential
(major) job responsibilities also with the % of time that is
typically spent on these - for leadership roles please include this
as an essential job function.
- Answering inbound lines quickly and efficiently to help
schedule patients.
- Managing worklists that are delegated to the agent by breast
scheduling lead including "Priors to be retrieved" "Breast MRIs"
"Diagnostic Mammo WL".
- Responding to all emails that come into the breast scheduling
department.
- Working to make sure all patients with orders in system are
communicated and follow up with Non-Essential Job Functions
- Assisting with Mammogram Cold Calls as assigned.
- Assisting with overflow calls from the call center as
assigned.
- Ensuring all new orders are cleared out for Breast Modalities
prior to Radar calls.
- Updating Screening Mammos from Call Referring to Mammo Monthly
Follow Up Does this position directly Manage Others? If yes,
provide those job titles and estimated number of direct reports:
JOB DESCRIPTION Requirements Education Required
- Graduation from high school or equivalent is required Previous
Related Work Experience Required (include number of years)
- Experience in customer service is required Other
Skills/Abilities
- Strong verbal communication
- Strong Computer skills (proficient in typing, operating two
monitors, moving between multiple tabs/screens, shortcut keys for
PC, etc) ● Ability to work Gmail and its products
- Ability to work under strict protocol and critically think
through obstacles
- Work under pressure while maintaining excellent customer
service Physical and Working Requirements of the Position (such as
job location, lifting, standing, etc)
- Extended sitting and/or standing. Work Availability / hours
required (standard, evenings, weekends, split shift, etc)
- As needed Preferred Qualifications
- Experience working with insurance authorization departments and
contracts desirable
- Knowledge of medical terminology and familiarity with medical
diagnostic procedures (specifically breast related)
- Previous experience in appointment scheduling in a health care
environment is preferred (e.g., physician office, clinic or
hospital).
Keywords: HALO Diagnostics, Jacksonville , Breast Imaging Scheduler, Other , Jacksonville, Florida
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