Breast Imaging Scheduler

Company: HALO Diagnostics
Location: Jacksonville
Posted on: August 8, 2022

Job Description:

Job DescriptionSaving Lives with Precision DiagnosticsPosition Overview The Breast Scheduling agent is responsible for taking inbound and outbound breast scheduling calls. Knowledge of all breast protocols for each location is required to assist patients to book appointments appropriately. Breast Scheduling agents must be able to speak with patients in a clinical manner to help schedule according to our Director of Breast Imagings protocol along with reviewing physicians orders and confirming the meet those protocols. Contacting providers to explain protocols may be required with the help of a technologist or lead/supervisors direction. Essential Job Functions Please list the essential (major) job responsibilities also with the % of time that is typically spent on these - for leadership roles please include this as an essential job function.

• Answering inbound lines quickly and efficiently to help schedule patients.
• Managing worklists that are delegated to the agent by breast scheduling lead including "Priors to be retrieved" "Breast MRIs" "Diagnostic Mammo WL".
• Responding to all emails that come into the breast scheduling department.
• Working to make sure all patients with orders in system are communicated and follow up with Non-Essential Job Functions
  • Assisting with Mammogram Cold Calls as assigned.
  • Assisting with overflow calls from the call center as assigned.
  • Ensuring all new orders are cleared out for Breast Modalities prior to Radar calls.
  • Updating Screening Mammos from Call Referring to Mammo Monthly Follow Up Does this position directly Manage Others? If yes, provide those job titles and estimated number of direct reports: JOB DESCRIPTION Requirements Education Required
    • Graduation from high school or equivalent is required Previous Related Work Experience Required (include number of years)
      • Experience in customer service is required Other Skills/Abilities
        • Strong verbal communication
        • Strong Computer skills (proficient in typing, operating two monitors, moving between multiple tabs/screens, shortcut keys for PC, etc) ● Ability to work Gmail and its products
        • Ability to work under strict protocol and critically think through obstacles
          • Work under pressure while maintaining excellent customer service Physical and Working Requirements of the Position (such as job location, lifting, standing, etc)
            • Extended sitting and/or standing. Work Availability / hours required (standard, evenings, weekends, split shift, etc)
              • As needed Preferred Qualifications
                • Experience working with insurance authorization departments and contracts desirable
                • Knowledge of medical terminology and familiarity with medical diagnostic procedures (specifically breast related)
                • Previous experience in appointment scheduling in a health care environment is preferred (e.g., physician office, clinic or hospital).

Keywords: HALO Diagnostics, Jacksonville , Breast Imaging Scheduler, Other , Jacksonville, Florida