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CIT- Relationship Specialist I - Collections

Company: First Citizens Bank
Location: Jacksonville
Posted on: November 25, 2022

Job Description:


CIT is a Divison of First Citizens Bank.


The Relationship Specialist is responsible for resolving the Customer or Vendor's Servicing or Delinquency opportunities by using effective communication skills. By listening, acknowledging and providing solutions, the relationship specialist protects the customer or vendor relationship and CIT Bank.
Performs day-to-day activities that ensure effective account management of collection accounts.

Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments
Performs reconciliations for accounts to maintain accuracy
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues
Establishes strong working relationships with field team to support collections efforts
Works with customers in a proactive manner to resolve discrepancies
Reconciles account status using current and historical invoicing and payment activity analysis
Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues
Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations.
Monitors changes in customer financial status and payment patterns
Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information
BS/BA Degree Preferred - High School Diploma Required
1 Year of sales, or customer service/customer facing experience
Committed, Smart and Problem Solver
Intellectually curious about our business, our clients and focused on finding the best solutions.
Exceptional communication skills: Verbal and Written
Excellent negotiation skills - Sales or Customer Service experience preferred
Function well independently and in a team orientated environment
Comfortable forming strong and lasting relationships with clients over the phone
Professional and Energetic when dealing with clients; leaving them with a positive experience/impression of CIT
Prioritize work and quickly evaluate a situation to find the best solution for client and CIT
Ability to take constructive critique and implement training concepts into your own voice%17137366%

Keywords: First Citizens Bank, Jacksonville , CIT- Relationship Specialist I - Collections, Other , Jacksonville, Florida

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