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Customer Experience Representative - Professional / Manufacturing

Company: Malnove Packaging
Location: Jacksonville
Posted on: November 25, 2022

Job Description:

*Job description*

Malnove of Florida, Inc. a family-owned, nationwide folding carton manufacturer, seeks a Account Representative/Customer Service to be based in our Jacksonville, FL location.

We seek a professional who has strong sense of pride and purpose, who has a desire for an opportunity for growth while providing meaningful contributions to a world class organization.

Malnove is the largest independent folding carton manufacturer in the US and is committed to delivering total packaging solutions. Founded in 1948, in Omaha NE, Malnove currently serves all 50 states and Puerto Rico. Production facilities are strategically located in Jacksonville, Florida; Omaha, Nebraska; and Salt Lake City, Utah; with sales offices throughout the country.

*Why Malnove?*

Malnove knows how important it is for you to use all of your potential and feel valued in your contributions, and we understand how difficult and frustrating finding a company with a career path that values your contributions can be. At Malnove, you're not just a number, we care about your well-being and your family. Paul Malnove, our founder, instilled the essence of The Malnove Way and it is engrained in everything we do. The Malnove Way means you are treated as the individual you are, and you are provided opportunities for growth. *Does this matter to you?* Malnove can set you up!

New Job with unlimited potential and a path for a new career!

* Feel valued for your contributions

* Feel more confident in your abilities

* Personal and professional growth

* Be financially secure

* Gain a renewed sense of self worth

*The Job*

Responsible for providing prompt, courteous and accurate customer service by working with sales and manufacturing departments to handle customer orders and resolve customer complaints. Ensure that customer orders are correct and completed accurately, on a timely basis and to the satisfaction of the customer by

Manage and coordinate customer orders from conception to finished product and ensuring that all departments have necessary information to complete order on timely basis. Manage inventory for paperboard and finished product. Manage and coordinating sample review process and distribution to customer. Serving as liaison for internal and external customer communications, complaints, questions and concerns. Represent Malnove in a positive and professional manner to both internal and external customers. Monitoring schedule board and shipping releases.

Providing estimates and quotes for existing and potential customers.

*The Successful Candidate Must Possess the Following Experience: *

- Proficient in Microsoft Office Suite

- Verbal communication skills

- Written communication skills

- Project management

- Organized

- Detail oriented

- Multi-tasking skills

- Time management

- 1 year of experience in customer service / account management

- Manufacturing background preferred

- Able to follow written and verbal instructions

- Basic computer skills

- Able to follow written and verbal instructions

- High school degree or equivalent required, Bachelor's degree preferred

- Ability to read and write English

- Mathematics ability

If this fits you, then consider all that Malnove has to offer! Our company has over 70 years of success driven by our Associates' fierce commitment of partnering with our customers and providing value-added solutions to meet their needs now and tomorrow.

*Malnove Offers You: *

*Strong Salary and Benefit Package*

*Matching 401K*

*Other Facts About Malnove: *

- In business 70+ years, with continued growth and sales success.

- Serve 50 states, Caribbean, Mexico & Canada

- Nation's largest independent folding carton converter

- Long tenured employees

- No Layoffs

- Track record of promotions

- Training programs - Malnove University

- SPOT ON Training

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
* Monday to Friday
Supplemental pay types:
* Bonus pay

* Account management: 1 year (Required)
* Project management: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Malnove Packaging, Jacksonville , Customer Experience Representative - Professional / Manufacturing, Other , Jacksonville, Florida

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