Suites Premium Services Supervisor, TIAA Bank Field
Company: Delaware North
Posted on: November 25, 2022
The OpportunityDelaware North Sportservice is searching for
seasonal Suites Premium Services Supervisors to join our team at
TIAA Bank Field in Jacksonville, Florida. As a Suites
PremiumServices Supervisor you will lead a team of attendants,
ensuring our luxury suites are clean, stocked, and ready for game
day. You'll experience the game day excitement, learn and grow your
leadership skills, and be part of team committed to creating
moments that matter.
At Delaware North, we care about our associates' professional and
personal wellbeing. We have a comprehensive benefits program
designed to give our associates the comfort, safety, and stability
they need to deliver exceptional service to our guests. All
associates are eligible for benefits including weekly pay, employee
assistance program, training and development, employee discounts,
and flexible work schedules. Medical, dental, and vision insurance,
401(k) with company match, paid vacation and holidays, and tuition
reimbursement are available for eligible
- Supervises and coordinates suite staff, including training on
company and departmental standards and providing constructive and
corrective feedback as needed.
- Ensures a positive and impactful guest experience by delivering
professional and courteous guest service.
- Receives and facilitates any premium guests' and attendants'
requests and orders.
- Analyzes and resolves problems with associates, guests, and the
operation with the assistance of the Food and Beverage
- Learn and be comfortable with all food and beverage menu items
to effectively complete financial transactions and answer guests'
- Ensures all game day food and beverage orders arrive in a
timely manner and quickly addresses any discrepancies with
- Maintain a clean, organized, stocked and safe area. Immediately
reports any low inventory and safety and maintenance issues to the
- Completes and assists staff with opening and closing duties as
outlined according to departmental standards.
- Responsible for performing end of month inventory for suites
pantry according to inventory standards.
- Perform other duties as assigned.Qualifications
- Minimum of 2 years of supervisory experience in front-of-house
restaurant or foodservice position, in a high volume environment,
- Previous experience with a POS system.
- Excellent guest service skills.
- Strong time management and organizational skills; ability to
direct the work activities of several associates simultaneously and
- Ability to work accurately, efficiently, and courteously in a
high pressure environment.
- Good leadership and training skills; ability to teach others as
well as delegate tasks.
- Basic math skills; ability to accurately account for cash and
- Ability to lift up to 40 pounds for set-up, service and clean
up of suite.
- Ability to stand and walk for entire length of shift, including
walking up and down stairs and lifting as the work duties
demand.Who We AreDelaware North has operated concessions and
premium dining at TIAA Bank Field since 2016. The 67,164-seat venue
is home of the NFL's Jacksonville Jaguars. We're known for offering
imaginative food and beverage items that celebrate the team
including teal-colored buns and ice cream.At Delaware North, you'll
love where you work, who you work with, and how your day unfolds.
Whether it's in sporting venues, casinos, airports, national parks,
iconic hotels, or premier restaurants, there's no telling where
your career can ultimately take you. We empower you to do great
work in a company with 100 years of success, stability and growth.
If you have drive and enjoy the thrill of making things happen -
share our vision and grow with us.Delaware North Companies,
Incorporated and its subsidiaries consider applicants for all
positions without regard to race, color, religion, creed, gender,
national origin, age, disability, marital or veteran status, sexual
orientation, or any other legally protected status. Delaware North
is an equal opportunity employer.
Keywords: Delaware North, Jacksonville , Suites Premium Services Supervisor, TIAA Bank Field, Other , Jacksonville, Florida
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