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Phone Bank - Client Services Representative

Company: First Coast No More Homeless Pets
Location: Jacksonville
Posted on: November 26, 2022

Job Description:

*Job Description*

First Coast No More Homeless Pets is looking to add a phone bank representative to our team. Excellent phone service skills and the ability to represent the organization in a positive manner is crucial to this role. The ideal candidate must be able to multi task in a fast paced environment, and have a positive, professional team-oriented attitude. FCNMHP operates a high volume spay/neuter department and two low cost, high quality veterinary clinics so excellent time management skills and a strong work ethic is a must. A caring and compassionate attitude is required of all team members.

This is a full time position and weekends are required. Duties include: answering phones, returning phone calls, scheduling appointments, reviewing and scheduling online appointment requests, and other office duties as assigned.


- Manage large amounts of incoming calls

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team call handling quotas

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers


- Proven customer support experience or experience as a client service representative

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- High school degree

_The mission of First Coast No More Homeless Pets is to make veterinary care affordable and accessible to all as we save lives by keeping dogs and cats in homes and out of shelters, provide low-cost spay/neuter services with emphasis on feral/community cats, and deliver a broad range of related programs and services._

Our services are comprehensive, and we are committed to reaching those who need our assistance.

This job is mostly remote. However, due to occassional on-site meetings the applicant is required to live in the Jacksonville, FL area or nearby.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* Weekend availability

Ability to commute/relocate:
* Jacksonville, FL 32254: Reliably commute or planning to relocate before starting work (Required)

* Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Jacksonville, FL 32254%58047475%

Keywords: First Coast No More Homeless Pets, Jacksonville , Phone Bank - Client Services Representative, Other , Jacksonville, Florida

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