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Customer Care Specialist

Company: Florida Eye Specialists
Location: Jacksonville
Posted on: November 26, 2022

Job Description:

_Starting pay is based on experience_

*About us: *

Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are currently nine locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for excellence in eye care. All our doctors have dedicated numerous years of medical school, residency, fellowship and post-fellowship training to eye-disease research and education.

*Benefits: *

After successful completion of a 90-day probationary period, Full Time employees will be eligible for the following benefits:

Paid Time Off & Paid Holidays

Medical, Dental & Vision

STD & LTD

401k & Profit Sharing

*Job Summary: *

The Customer Care Specialist will assist our patients and physician community with any inquiries made by phone or electronic message in a call center environment.

*Duties Include: *

* Answer patient inquiries and concerns
* Schedule appointments for each location and physician
* Data entry of patient information
* Insurance and referral verification
* Inbound and outbound calls

*Requirements: *

* Excellent verbal and written communication skills
* Excellent customer service skills
* Excellent organizational skills and attention to detail
* Ability to multi-task and function well in a high-paced and at times stressful environment
* Basic computer knowledge
* Ability to problem solve

- COVID19 Vaccination or Proof of infection within past 90 days

*Education and Experience: *

High School Diploma or equivalent

*Physical Requirements: *

Prolonged periods of sitting at a desk, working on a computer

Repetitive hand movements (specifically keyboarding and writing)

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

COVID-19 considerations:
Employees are required to have a COVID19 Vaccination or Proof of infection within past 90 days upon hire.

Ability to commute/relocate:
* Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Florida Eye Specialists, Jacksonville , Customer Care Specialist, Other , Jacksonville, Florida

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