Truss Design Implementation and Support Specialist
Company: Simpson Strong-Tie
Location: Jacksonville
Posted on: January 25, 2023
Job Description:
REWARDS AT SIMPSON STRONG-TIEWe recognize and reward employees
with a carefully designed and comprehensive rewards package,
including competitive compensation, quarterly bonuses or commission
and first-rate benefits. May exclude some positions, such as
seasonal jobs.
- Quarterly Bonuses/Commission:You will be eligible for either a
bonus or commission, paid on a quarterly basis. We believe all
employees affect customers, sales and revenue - directly or
indirectly - and should be rewarded by sharing the company
profits.
- Benefits: We provide a wide range of benefits for eligible
full-time employees including: medical, dental, vision, retirement
contributions, employee stock purchase and bonus plans, pay for
holidays, vacation, sick days, funerals and jury duty, years of
service awards, employee discounts, employee referral bonuses,
charitable contribution matching, education reimbursement and
more.HOW WE'RE MAINTAINING A SAFE WORK ENVIRONMENTThese are some of
the ways we're maintaining a safe work environment at Simpson
Strong-Tie.
- Sanitizing: Increased cleaning and disinfecting of
facilities
- Hand Sanitizer and Wipes: Providing hand sanitizer and wipes
throughout our facilities
- Face Coverings: Providing face coverings for employees
- Limited Guests and Vendors: Limiting guests and vendors to
those who are essential only
- Extended Sick Pay: Encouraging employees to stay home when
sick
- Travel: Banning the use of public transportation for business
purposes, when possibleBE A MAKERAt Simpson Strong-Tie, there's a
common thread connecting the people who work here: the drive to
make things better and figure out how to get it done. We call it
the Maker mindset. For over 60 years, our employees have fostered a
collaborative workplace where people are engaged in creative
thinking from the first day on the job onward. No matter what role
you're in - from production, to sales, to engineering - you'll
contribute to the growth and success of the company by having a
Maker mindset.When you think of the best a family has to offer -
support, collaboration and respect - that's what we value. When
there's a win, we'll cheer you on. When there's a snag, coworkers
step in to help you out. Working on solutions together is just the
way we do things here, and that creates an atmosphere that often
feels like home.You'll work alongside talented, passionate,
dedicated, humble and genuinely kind people who are all
contributing to our shared mission: to provide solutions that help
people design and build safer, stronger structures. It's this
mission and our strong people-focused values that have made Simpson
Strong-Tie a unique place to work - a place where you can connect,
create and build your career. We invite you toabout our culture and
why our employees are our most loyal customers.YOUYou want to be an
important member of a strong team of other makers who take pride in
their work and support each other. As a Building Technology
Implementation & Support Specialist, you will oversee the
consultation, implementation, training and support of Simpson
Strong-Tie's component solutions software. You will work alongside
branch sales representatives to identify opportunities and provide
software solutions for current and prospective customers. You will
play an integral role on the Building Technology sales team and
will coordinate their efforts to ensure they are in alignment with
the overall team, branch, and company objectives to grow Simpson
Strong-Tie's Building Technology market segment. As the
Implementation & Support Specialist you will work with Regional
Sales Managers, Building Technology teams, Marketing, and other
TSRs to develop/coordinate sales strategies and programs; and
communicate appropriate market trends and field intelligence to
provide to Management and Operations to ensure customer
satisfaction. If career growth is important to you, we not only
know how to help you with that, it's what we love to do:
https://youtu.be/PUqzuWryYcU.WHAT YOU'LL BE DOING(% of Time)Provide
ongoing post-implementation support and training of ICS software
systems, including assisting ICS Help Desk with existing customer
support needs. (50%)Act as a liaison between the customer and our
software product and development teams by acting as a subject
matter expert and bridge between all parties. You will translate
end-user requirements and issues into technical requirements for
our software and development teams to further enhance the system to
meet the needs of our customers. You will assist internal teams in
testing new features, ensuring alignment with customer needs. As
enhancements are released, you will work with our customers on
enhancement deployment and validation to ensure they meet our
customer's requirements. (15%)Manage the customer software
implementation process. This will include developing and managing
the implementation schedule, establishing customer success measures
in alignment with system capabilities, advising on best practices,
installing and configuring the system while developing,
documenting, and facilitating end-user training. (15%)Collaborate
with the sales team by assisting them in performing client needs
assessment to determine potential customer fit, advising on the
technical capabilities of our software for demonstrations, and
identifying technical requirements of the customer and ensuring our
software can meet their needs. (10%)Coordinate projects with our
Design Services and Component Review Services teams, working
closely with internal and external customers to document, schedule,
manage, design, and communicate projects as required. (10%)DESIRED
SKILLS AND EXPERIENCEIf you can do everything listed above, you've
got what it takes. Perhaps some of the following would be helpful
too:
- Bachelor's degree preferred.
- 3-5 years of design and engineering of prefabricated metal
plate connected wood trusses and/or EWP. Understanding of wood
framed construction practices, details, related building codes and
design standards preferred.
- Analysis/Reasoning: Ability to make sound business
judgments.
- Creative & Innovative Thinking: Ability to exhibit creativity
and innovation when contributing to organizational and individual
objectives.
- Decision Making & Judgement: Ability to balance analysis,
wisdom, experience, and perspective when making decisions.
- Mathematical Reasoning: Ability to calculate figures and
amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume.
- Problem Solving: Ability to identify options for solving a
problem and evaluate the strengths and weaknesses.
- Adaptability & Flexibility: Ability to respond positively to
change, embracing and using new practices or values to accomplish
goals and solve problems.
- Customer Focus: Ability to build and sustain productive
customer relationships.
- Relationship Building: Ability to work collaboratively with
employees within department and across functions.
- Organization & Prioritization: Ability to manage multiple
projects and priorities simultaneously as well as quickly
reallocate resources in order to respond to changing customer and
team member needs.
- Computer/Software/Technology: Ability to utilize Microsoft
Office suite, working knowledge of SQL databases, and basic
understanding of computer networking, along with hardware and
software troubleshooting.TRAVEL REQUIREDThis job requires 40%
domestic travel.WORK STATUS & LOCATIONThis full-time, exempt
position is available to work remotely. Eastern, Central, or
Mountain time zones are preferred. Posted pay range is based upon
national average and may vary depending on geographical work
location.RELOCATIONRelocation is not available for this
position.Pay$53200 - $85100 / yearIn keeping with the Company's
commitment to the communities in which it does business, we are an
equal opportunity employer. This means that to the fullest extent
required by local law, employment decisions are based on merit and
business needs and not on race, color, citizenship status, national
origin, ancestry, sex, gender (which state law may define to
include gender identity/expression, transgender identity,
pregnancy, childbirth or related medical condition, and gender
stereotyping), sexual orientation, age, religion, creed, physical
or mental disability, genetic information, medical condition,
covered marital status, protected veteran status, or any other
basis protected by applicable law. Please note all job offers are
contingent upon a successful background investigation and drug
test. Simpson Strong-Tie's drug policy is based upon Federal Law,
and therefore will screen applicants for amphetamines, including
methamphetamines, cocaine, marijuana/THC, phencyclidine, and
opiates.#NowHiring #GetHired #Hiring #HiringNow
Keywords: Simpson Strong-Tie, Jacksonville , Truss Design Implementation and Support Specialist, Other , Jacksonville, Florida
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