Scheduling Lead*

Company: Century Ambulance
Location: Jacksonville
Posted on: January 25, 2023

Job Description:

Job Title Scheduling Lead*

Location Jacksonville, FL*
*Position is based out of Century Ambulance
Department Administration

FLSA Status Non-Exempt

Shifts hiring Full-time

POSITION: Scheduling Lead
REPORTS TO: General Manager
LOCATION: Jacksonville, FL
FLSA STATUS: Non - Exempt
SCHEDULE: Full Time: Monday-Friday

Job Summary:

The Scheduling Lead ensures that company objectives are met by effectively scheduling field employees. The ideal candidate must be able to multitask and provide quick answers and respond to scheduling questions and/or problems. The Scheduling Lead must know how to quickly shift resources to ensure the company is meeting all staffing requirements and commitments. This position requires excellent time management skills and the ability to prioritize multiple competing requests.
What you'll do as a Scheduling Lead:
--- Responsible for staffing all open schedules based on the company demand for 24/7 coverage
--- Work closely with the human resources and payroll departments to ensure compliance
--- Perform various monthly software and system audits to ensure data integrity
--- Oversee the day-to-day scheduling activities, including but not limited to: filling open shifts, processing schedule changes, reviewing PTO requests, reviewing swap shift requests, reviewing bonus offers, reviewing shift give a way requests and submitting status change requests
--- Oversee regular scheduling activities, including but not limited to: pushing out new schedules, documenting processes and procedures, and scheduler training
--- Process all scheduling system changes ranging from same day and future staffing levels based on company demand and notifies employees when scheduling changes occur
--- Maintain data integrity in the scheduling software
--- Lead, verify, and field the bidding process based on operational demands
--- Basic understanding of scheduling functions as they relate to payroll
--- Maintain records, prepare reports, and compose correspondence relative to the Scheduling Department
--- Manage special events, working with customers for pricing and scheduling
--- Coordinate and schedule student ride-a-longs
--- Perform other duties as assigned

What it takes to be successful in this role:
--- High school diploma or equivalent
--- Three years of experience in a fast-paced office or related area
--- Intermediate experience level working with Microsoft Office
--- Excellent verbal, interpersonal, and written communication skills
--- Excellent computer skills with the ability to learn scheduling software quickly
--- Excellent problem solving skills while working with tight deadlines
--- Maintain a positive Company image to all employees and a calm and professional demeanor
--- Work collaboratively with multiple departments with positive enthusiasm
--- Must have high attention to detail and be exceptionally organized

Preferred Qualifications:
--- Experience in scheduling field employees
--- Experience with ePro Scheduler or scheduling software(s)

Mental & Physical Requirements
--- Must be available to work Monday-Friday 8am-5pm, including but not limited to weekends, holidays, and overtime as needed
--- Ability to sit for an extended period and wear a telephone headset
--- Requires frequent repetitive hand movements and prolonged sitting, standing, walking, reaching and grasping
--- Must be able to hear and communicate clearly to perform job duties in person and over the phone
--- Adequate vision required to be able to read information from printed sources and computer screens
--- Occasional pushing, pulling or moving/lifting up to 50 pounds of heavy supplies and equipment
--- Coordinate multiple tasks simultaneously
--- Collect, interpret, and/or analyze complex data and information
--- Understand and respond to a diverse population
--- Utilize fine motor coordination, clear speech, and good visual acuity
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Keywords: Century Ambulance, Jacksonville , Scheduling Lead*, Other , Jacksonville, Florida