Product Support Representative
Company: FIS Global
Location: Jacksonville
Posted on: January 26, 2023
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Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Commerce/Business Travel Percentage : 0% Job Description The world
of finance moves fast. At FIS, we're faster. Our teams are
empowered to learn, grow, and make an impact-in their careers and
communities. We deliver innovation that advances the way the world
pays, banks and invests. If you want to grow personally and
professionally, we'd like to know: Are you FIS? About the role: As
a Product Support Representative, you will work with FIS clients to
provide in-depth product support with excellent customer service.
You will take incoming inquiries to resolve customer concerns
raised during installation, operation, maintenance or product
application. About the team: Our team is a transaction network.
Much of our work is through email and phone calls. Superb customer
service is our highest priority. What you will be doing: Handle
customer inquiries and resolving support issues such as address
changes, processing orders, warranty, or billing and payment.
Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and
recommend corrective action. Document customer information and
recurring technical issues to support product quality programs and
product development. What you will need: Prior banking experience
preferred Strong analytical, organizational and time management
skills The ability to work independently You are an excellent
communicator and strong problem-solver Knowledge of FIS products a
plus Recent Technical Background Added bonus if you have: FINRA
Series 7 and Series 63 is a huge bonus. If you do not have either
of these, you must be willing to take the tests with a passing
score within the first 90 days of employment. What we offer you: At
FIS, we hire the best. In return, you receive exceptional benefits
including: Opportunities to innovate in fintech Tools for personal
and professional growth Inclusive and diverse work environment
Resources to invest in your community Competitive salary and
benefits . Privacy Statement FIS is committed to protecting the
privacy and security of all personal information that we process in
order to provide services to our clients. For specific information
on how FIS protects personal information online, please see the
Online Privacy Notice. EEOC Statement FIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is available here supplement document available here For
positions located in the US, the following conditions apply. If you
are made a conditional offer of employment, you will be required to
undergo a drug test. ADA Disclaimer: In developing this job
description care was taken to include all competencies needed to
successfully perform in this position. However, for Americans with
Disabilities Act (ADA) purposes, the essential functions of the job
may or may not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis. Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a
relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company. #pridepass
Keywords: FIS Global, Jacksonville , Product Support Representative, Other , Jacksonville, Florida
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