Self Sufficiency Navigator
Company: CareerSource NEFL
Location: Jacksonville
Posted on: January 26, 2023
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Job Description:
CareerSource Northeast Florida Jacksonville, Florida, United
StatesWelfare Transition and SNAP Service Center215 N. Market
Street, Suite 100Jacksonville, FL 32202*Employment Type: *Full-time
- This is a full time grant funded position - Grade 4*Condition of
Employment: *As a condition of pre-employment eligibility, a drug
test and a Level 1 security background screening is required, which
consists of a check of the State of Florida law enforcement
records.*General Description: *Works under direction of the
District Director and Assistant District Director with emphasis on
providing career guidance while adhering to performance measures
within a fast paced, time sensitive case management environment.
This is a position working with the general public and is
designated as a position of special trust. Specific duties include
the following:*Essential Duties and Responsibilities: **Case
Management/Counseling/Partnership: ** Develop specific,
individualized plans that serve as road maps for clients to get
them to a self-sufficient status where they are working towards
self-reliance.* Counsel participants regarding plans for meeting
needs, and aid participants in mobilizing inner capabilities and
community resources for improving social functioning.* Refer
individuals when appropriate to community agencies based on needs.*
Analyze individual outcomes regularly and continue to problem-solve
and research new/innovative ways to engage successfully with
participants who do not immediately respond to an offered
approach.* Develop a network and collaboratively work with social
service agencies within the local community.* Creates, maintains
and updates customer case files in accordance with defined
standards and enters information into appropriate systems.*
Monitors case files for accuracy and provides to the Director, as
required, ensuring all services have been provided and are entered
accurately per applicable regulations and internal requirements.
Ensures deficiencies are corrected within the timelines.*
Determines customer suitability for training; calculates
eligibility for support services and prepares requests for support
services to authorize payment for childcare, transportation
allowance, training, uniforms, and related fees; submits requests
to Director for review and approval prior to customer discussion or
distribution.* Evaluates, facilitates, monitors and documents
services and customer progress in relation to established goals
(IRP) and objectives. Verifies and accurately enters customer job
placement or accountable activity information into data system with
error rate defined by the District Director. Adhere to performance
goals as established by state and federal policy guidelines.*
Documents and reports non-compliance of programs which may lead to
termination of benefits.* Schedules monthly follow-up appointments
in person or by phone to collect and provide information, answers
queries, resolves basic issues and obtains consensus with the
customer regarding expected outcomes pertaining to employment goals
and program participation. Target the needs and interests of
specific individuals.* Analyze interventions for effectiveness,
research and develop alternative intervention, openly solicit
supervisory guidance and input.* Maintain accurate, thorough,
timely and complete case files and communicate professionally in
writing and verbally. Manage emails, voicemails and electronic case
management cabinet.* Determine crisis situations and respond as
required.* Consistently uses empathetic and courteous dialogue
while conducting the appointment to gather appropriate case
information updates.* Coach collaboratively with customers' input,
maintaining a balance between teaching and serving, while focusing
on the family unit.* Work with diverse backgrounds and cultures
while focusing on integrated services to achieve
self-sufficiency.*Additional Duties and Responsibilities: **
Assists customer with job search and in any other area deemed
necessary to obtain gainful employment.* Provides mentoring and
guidance as requested.* Prepares and provides labor market
information, hiring trends and wage data as requested.* Performs
other duties as assigned.*MINIMUM QUALIFICATIONS: **Knowledge,
Skills and Abilities: ** Ability to use critical thinking skills to
make decisions independently while staying within the guidelines of
policies and procedures.* Case Management experience; ability to
engage and maintain positive customer relationships.* Ability to
communicate both verbally and in writing and effectively articulate
messages, information, and ideas to a diversity of people, leading
to shared understanding.* Proficient in the application of
Microsoft Word, Excel, Outlook and other applications.* Ability to
work independently by planning, organizing and coordinating work
assignments.* Ability to work effectively in a team environment;
maintains a professional working relationship with management,
co-workers, stakeholders and customers.* Ability to manage in
person and telephone interaction efficiently and courteously.*
Ability to multitask in a fast-paced environment.* Ability to
assess a job seeker and create a career pathway by research,
program knowledge and critical thinking.* Ability to learn and
become proficient in all pertinent CareerSource technology and
systems, including Employ Florida, the CareerSource website and
others as required or requested.* Ability to maintain strict
confidentiality when exposed to sensitive information.* Knowledge
of electronic recordkeeping for client
information.*Education/Experience: *Bachelor's degree in
Psychology, Sociology, Social Work, Mental Health or closely
related field. At least two years of experience working closely
with individuals and families in need of assistance; crisis
intervention and understanding the theory and practice of multiple
evidence-based and best practices utilized in case management OR
any combination of relevant education and experience that
demonstrates the ability to successfully complete essential
responsibilities. Professional or nonprofessional experience in
related field may substitute on a year-for-year basis for the
required college education.*Other Job-related Requirements: **
Florida Workforce Professional Tier 1 mandatory within one-year
(12) months of date of hire.* Participates in 15 hours of
continuing education annual to maintain Workforce Professional
Certification.* Compliance with the Health Insurance Portability
and Accountability Act (HIPPA).* Compliance with workplace safety
to prevent on-the-job injuries by adhering to First Cost Workforce
Development policy.* Required to travel locally and must provide
own transportation.*Physical Demands: ** Prolonged period of
sitting at a desk and working on a computer.* Must be able to lift
15 pounds at times.*Work Environment: *The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. The noise level in the work environment is usually
moderate. Temperature fluctuates. Lighting is standard office
fluorescent.*Benefits: *Medical, Dental, Life Insurance (1 x annual
base at no cost), Vision, FSA, Tricare Supplemental, AFLAC
Supplemental, Florida Retirement System (Pension/Investment), State
of Florida Deferred Compensation Plan, Financial Wellness Education
Program, Employee Assistance Program, Tuition Reimbursement, Annual
Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid
Holidays, Bailey's Gym Membership, Flexible Work Schedules*Working
Hours: * (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total Hours in
workweek: 40 (C) Workweek: Monday - FridayWork hours may fluctuate.
Alternative/flex schedules as approved.Reasonable accommodation may
be made to enable qualified persons with disabilities to perform
the essential functions of this position.*Equal Employment
Opportunity (EEO) Employer: *First Coast Workforce Development
Consortium (FCWDC) is an equal opportunity employer that is
committed to diversity and inclusion in the workplace. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, sexual orientation, national origin, disability,
genetic information, pregnancy, or any other protected
characteristic as outlined by federal, state, or local laws. This
policy applies to all employment practices within our organization,
including hiring, recruiting, promotion, termination, layoff,
recall, leave of absence, compensation, benefits, training, and
apprenticeship. FCWDC makes hiring decisions based solely on
qualifications, merit, and business needs at the time.*Salary:
$39,162**Submission Instructions*Position opens on *January 23,
2023* and closes on *January 27, 2023*.Job Type: Full-timePay:
$39,162.00 per yearBenefits:* Dental insurance* Employee assistance
program* Flexible schedule* Flexible spending account* Health
insurance* Life insurance* Paid time off* Referral program*
Retirement plan* Tuition reimbursement* Vision insuranceSchedule:*
8 hour shift* Monday to FridayWork Location: One location
Keywords: CareerSource NEFL, Jacksonville , Self Sufficiency Navigator, Other , Jacksonville, Florida
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