Applications Service Delivery

Company: Citi
Location: Jacksonville
Posted on: January 26, 2023

Job Description:

The Applications Support Senior Analyst is a position in PBWMT(Private Bank and Wealth Management) Production Management team responsible for incident resolution and prevention, service improvements and service availability for the services delivered to PBWMT customers regionally.The role requires skills in Observability and Monitoring instrumentation, Service risk profiling, Incident & Problem Management, Root Cause Analysis, Change Management, Capacity Management, Service Improvements and Availability Management.This is a hands on role where candidate is expected to have sound technical knowledge that contributes towards Production Incident Resolution, Service Improvements & Overall Production stability. Responsibilities:

• Leads the production batch jobs monitoring, issue triaging, drives quick remediation.
• Collaborates with development team and leads service improvement plans.
• Supports the delivery of the L2 Service Delivery objectives for the business/region.
• Assists with the compiling of the data for the service performance against targets.
• Supports the development and on-going maintenance of Sr. Mgmt. updates for Service Delivery activities.
• Facilitates the shift left of Level 3 activities to Level 2 activities to Level 1
• Responsible for execution of day-to-day service delivery functions including the following:
  • Incident Management: Performs incident triage, root cause analysis, and collect and validate business impact.
  • Service Management: Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans.
  • Knowledge Management: Develops/tests knowledge objects to support increased L0, L1, and L2 resolution.
  • Change Management: Review and approve changes.
  • Capacity Management: Review capacity across service components.
  • Continuity Management: Schedule and facilitate COB testing, maintain recovery plans.
  • Configuration Management: Build/update service configuration.
  • Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization)
  • Service Readiness: This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live.
  • Service Risks: Ability to identify, document t and Manage Service Risks within Applications and effectively manage the resolutions of Risks.
  • Monitoring: Collaborate and engage with various teams to enable monitoring / observability of production services. Qualifications:
    • At least 5+ years of hands on experience in various ETL / ELT Engineering tools including Ab-Initio, SAS, Big Data, Hadoop, Spark, Hive, Teradata, Oracle.
    • Experience working on Ab-Initio components
    • Strong knowledge of Oracle, Unix, Mongo DB
    • Strong Knowledge of Machine Learning tools & Modelling to support Advance Analytics Models
    • Track record of successfully triaging issues and driving major production issue calls.
    • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
    • Expectation is to be available on call on need basis for off hours Production support.
    • Can handle multiple, competing priorities simultaneously
    • Ability to work with Offshore and Onsite Production Support Teams across multiple organizations.
    • Excellent Oral and Written Communication Skills.
    • Strong analytical skills, strong problem solving skills and ability to logically break down tasks into smaller manageable parts.
    • Strong individual with the ability to communicate and negotiate at all levels.
    • Ability to influence people.
    • Effective meeting management, team management and organizational skills.
    • Effective Presentation skills.
    • Ability to interact with individuals on all organizational levels. Education:
    • Bachelor's or Masters' degree in Engineering or Computer Science.
    • Prior experience in financial services preferred.
    • Prior experience in applications development preferred.
    • Prior Experience in Data Warehouse and Business Intelligence Applications. - Job Family Group: Technology - Job Family:Applications Support Time Type: Full time Primary Location: Irving Texas United States Primary Location Salary Range: $89,620.00 - $134,430.00 Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the " EEO is the Law " poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting - Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Jacksonville , Applications Service Delivery, Other , Jacksonville, Florida