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Client Service Associate (Bilingual)

Location: Jacksonville
Posted on: March 18, 2023

Job Description:

Job Description Job description Essential Duties and Responsibilities:

  • Review and monitor agent calls and record results
  • Bilingual in English and Spanish is required.
  • Complete appropriate Quality Monitoring Forms for each call
  • Provide feedback to Management and collections staff.
  • Assist Client Services Manager with daily, weekly, and monthly reporting and audit requirements Reporting and Other Duties:
    • Provide daily, weekly and monthly recordings and reports to the Clients;
    • Log consumer complaints
    • Assist with consumer requests for validations and disputes
    • Assist Client Services Manager client audits, requests, and reporting requirements
    • Identify and notify Management of possible risks, complaints, and violations
    • Work closely with new agents to provide continual up training as needed;
    • Participate in client calibration calls, meetings, and/or internal calibrations;
    • Maintain accurate records and documentation;
    • Report Trends and Patterns while monitoring; and
    • Stay up to date on any client criteria changes, state and federal regulations, and company policies and procedures. Knowledge, Skills, and Abilities:
      • Previous collections or quality auditing experience is preferred, but not required.
      • Strong working knowledge of Microsoft Office Excel, Outlook
      • Excellent organizational and time management skills.
      • Ability to multi-task and effectively set priorities.
      • Must be detailed oriented.
      • Must display a high professional manner Possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others.
      • Establish and maintain positive working relationships with supervisors and co-workers. Educational Requirements:
        • Associates Degree or Equivalent '
          Work Location:
          • One location ( In a professional office setting) Work Remotely
            • No Job Type: Full-time Pay: Up to $16.00 per hour by Jobble

Keywords: DEBSKI & ASSOCIATES PA, Jacksonville , Client Service Associate (Bilingual), Other , Jacksonville, Florida

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