Service Advisor

Company: Cumberland International Trucks - Jacksonville, FL
Location: Jacksonville
Posted on: March 19, 2023

Job Description:

Cumberland International Trucks is seeking a bright & mechanically apt Service Advisor to join our service team in sunny Jacksonville, FL, where we value hard work & a great attitude. The shifts are Monday thru Friday (10 AM-7 PM) & every 7th Saturday (7 AM-3:30 PM); never work more than 40 hours a week! Service Advisor responsibilities include friendly & timely intake of customers, all incoming work write-ups, & opening/closing repair orders. Seeking a personable strong customer service experience & preferably dealership experience. *Must be able to pass drug test & background check.Sundays are for Faith, Family and Football, so never work another Sunday!
Responsibilities

• Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing. Specific vehicle information includes total miles, engine hours, and any noticeable damage to the vehicle.
• Write up customers' vehicle issues and concerns or maintenance requirements accurately and clearly.
• Use the OEM questionnaires and attach document to the RO.
• Close ROs.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Understand, communicate, and evaluate all vendors and Int'l. Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status.
  Qualifications
  • Minimum 2 years of Customer Service experience
  • Service Advisor experience in a dealership environment is a plus
  • Mechanical aptitude & ability to understand technical knowledge / Conducts themselves in a professional manner
  • Team player with a strong sense of commitment to the customer / Self motivated with good written & verbal communication skills
    As a family & veteran-owned International Truck dealer group, we pride ourselves on offering a fun & empowering, customer-first culture with tremendous growth opportunities! If you're looking to start a Career, Cumberland offers a Career Path- not just a job, we provide a SAFE & positive work environment per our core values: HONOR, READINESS, VICTORY & LOYALTY.
    What We Offer Our Employees
    • 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
    • Mentorship/Internship Programs / Work-life Balance / $500 Employee Referrals
    • Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
    • Medical / Voluntary Vision & Dental / Wellness Program- earn up to $1095/year by walking
    • Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
    • Access to Teladoc - 24/7/365 digital access to doctors / Free & Confidential Employee Assistance Program
      Visit our website to learn more about us!
      www.cumberland-companies.com/careers/employee-benefits/Visit our Youtube page to check out what we're up to!
      www.youtube.com/@CumberlandInternationalTrucks/videos
      Core Brand PromiseAccess to Technology - Along with an unwavering commitment to provide the highest level of service possible, we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.Continuous Improvement - Today's customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction, we are more likely to foster a closer and deeper working relationship with customers, increasing our chances of winning their appreciation and dedication.Flawless Execution - From answering the phone to closing a deal, the smoother and more seamless everything feels to the customer, the more they become attached. Flawless execution is more than just responding to customer needs; it's also about anticipating and addressing needs they don't know they have. Flawless execution builds value in the brand and confidence in the hearts and minds of customers.
      Your Journey Begins HereProudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Year by Navistar and 2020 Top Company for Women to Work For in Transportation by Women In Trucking Association.
      EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.

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