Customer Engagement Representative

Company: Catalis Holdco Inc.
Location: Jacksonville
Posted on: March 19, 2023

Job Description:

Catalis' affiliate, Intuition, is a leader in the College Prepaid and 529 Savings Plans. We believe in creativity, innovation, and collaboration. As a 529-focused organization, our team has developed highly-specialized knowledge and understanding of the college savings industry, and we are proud to offer our customers comprehensive solutions that are unique. Experience how Align529, our powerful and customizable proprietary technology platform, paired with out unparalleled Customer Engagement Center would benefit your state's college savings programs. Are you someone who gets energized by speaking with customers, possesses a high degree of empathy and patience, and wants to use those skills to make a real impact on people's lives? If so, this may be the perfect role for you.What you will do: Work a set full-time (30 plus hours) or part-time (under 30 hours) schedule Monday through Friday only. We are closed on major holidays.Provide exceptional support to our customers via phone and email. Learn and embody our unique way of communicating with customers. Help individuals with unique financial needs navigate important life situations. Be a detective and problem solver who helps people resolve unique financial issues. Proudly represent our company that is known for providing top-notch customer support. Our Ideal Candidate: Someone who is excited to join a fast growing company that changes people's lives for the better, comfortable learning and navigating systems, following processes, and taking in new information. A strong communicator; a patient, kind and empathetic listener who is eager to understand where people are coming from and help them as much as you can. Someone who absolutely loves to help people - an optimist who maintains a positive attitude when faced with a challenge or problem. Someone who is able to take responsibility and demonstrates ownership in helping our customer. A pPI208128238

Keywords: Catalis Holdco Inc., Jacksonville , Customer Engagement Representative, Other , Jacksonville, Florida