Help Desk Technical Assistant (Student)
Company: University of North Florida
Location: Jacksonville
Posted on: March 19, 2023
|
|
|
Job Description:
Help Desk Technical Assistant (Student)
Please see Special Instructions for more details.
You MUST be a current UNF student to apply for this posting.
Applicants must complete an online application at www.unfjobs.org
in order to be considered for this position. Applicants who do not
apply online will not be considered for this position. Once you
submit your completed application you will receive a confirmation
number. Keep the confirmation number for your records. If you have
any questions about this position, please contact ITS Help Desk at
(904) 620-4357.
Posting Details
Position Information
Job TitleHelp Desk Technical Assistant (Student)DepartmentUser
ServicesPosition Number965000Requisition Number063197Position
TypeStudent AssistantFull Time/Part TimePart-TimeTime-limited
throughN/AHoursMax of 28Hourly Rate$10.00Job
Summary/Responsibilities
The ITS Help Desk, located in the Thomas G. Carpenter Library, is
seeking energetic and dynamic individuals for an entry-level
position providing first level technical support to UNF's students,
faculty, and staff via telephone, email, or in person. This
position offers flexible hours, on the job training and
opportunities for advancement.
Job duties include, but are not limited to, the following:
- Consistently demonstrate exceptional customer service
- Provide clients with first level contact and problem resolution
for hardware, software, network, and application issues on Windows
and Macintosh platforms
- Obtain and convey concise information via the ticketing system
for both external and internal service personnel following
documentation standards
- Resolve client-reported issues, expertise permitting, using
available resources following ITS procedures and guidelines
- Escalate tickets as appropriate in a timely manner following Help
Desk procedures
- Act as liaison between clients and internal support staff to
ensure accurate interpretation of the reported issue and maintain
communication with clients during the resolution process
- Complete required Help Desk training in order to enhance and
improve support to the University community
- Develop and maintain knowledge of Help Desk supported products
and services
- Develop troubleshooting skills by utilizing available Help Desk
tools and ITS Knowledge Base articles
- Act as a mentor to other Help Desk technicians
- Perform other duties and projects as assigned
Required Qualifications
This posting is for UNF Students Only. If you are not a UNF
Student, please apply to the NON STUDENT/OPS Help Desk Technical
Assistant position.
- Possess exceptional customer service skills
- Demonstrate excellent written and verbal communication skills
- Self-motivated and able to adapt to changing dynamics in
workflow
- Ability to support clients both remotely and on site
- Excels in a team environment
- Aptitude to learn on the job from co-workers and supervisors
Preferred Qualifications
- Experience and ability to work with Windows 10
- Experience and ability to work with macOS
- Experience and ability to work with Microsoft Outlook 365
- Virus remediation
- Configuring Office 365 accounts on mobile operating systems
- Audio/Visual Experience
Statement(s) of UnderstandingN/AStatement(s) of Understanding
Definition
N/A
Equal Opportunity
The University of North Florida (UNF) is committed to providing an
inclusive and welcoming environment for all who interact in our
community. In building this environment, we strive to attract
students, faculty and staff from a variety of cultures, backgrounds
and life experiences. The University of North Florida is an Equal
Opportunity Employer and does not commit or permit discrimination
or harassment on the basis of genetic information, race, color,
religion, age, sex, disability, gender identity/expression, sexual
orientation, marital status, national origin, or veteran status in
any educational, employment, social, recreational program or
activity that it offers. In addition, UNF will not commit or permit
retaliation against an individual who complains of discrimination
or harassment or an individual who cooperates in an investigation
of an alleged violation of University Regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation
celebrates the University's collaboration with community partners
from the local to the global level. It reflects UNF's mission to
contribute to the public good and prepare educated, engaged
citizens.
Faculty Initiatives
The University of North Florida promotes the quality and
effectiveness of education and strives to maintain the highest
standards of academic excellence in all phases of instruction,
research/scholarship/creative activity, and service.
Posting Detail Information
Anticipated Start Date09/12/2022Job Posting
Date09/02/2022Application Review DateApplication DeadlineOpen Until
FilledYesPoint of Contact InformationITS Help Desk (904)
620-4357Hiring OfficialCarla DancerLocation if not
JacksonvilleN/ASpecial Instructions
You MUST be a current UNF student to apply for this posting.
Applicants must complete an online application at www.unfjobs.org
in order to be considered for this position. Applicants who do not
apply online will not be considered for this position. Once you
submit your completed application you will receive a confirmation
number. Keep the confirmation number for your records. If you have
any questions about this position, please contact ITS Help Desk at
(904) 620-4357.
Quicklink
Supplemental Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
(Open Ended Question)
(Open Ended Question)
Documents Needed to Apply
Required Documents
Keywords: University of North Florida, Jacksonville , Help Desk Technical Assistant (Student), Other , Jacksonville, Florida
|
Click
here to apply!
|
