Services coordinator

Company: City of Jacksonville, FL
Location: Jacksonville
Posted on: March 19, 2023

Job Description:

Job Description Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Neighborhoods Department is actively seeking one (1) Neighborhood Services Coordinator.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This is professional planning work in designing, implementing, administering, and monitoring the delivery of various types of human services programs and systems. Work requires a basic understanding and application of the theories, principles, and practices of human services usually gained through degree granting schools, or an equivalent level of practical knowledge gained through experience. Contacts with others require skills in understanding and influencing people, which are important in implementing and evaluating human services programs, resolving work-related issues and problems, and presenting and defending recommendations including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. Work is performed mainly in an office environment. Availability to work during days, evening, and some occasional weekends. Operates a motor vehicle and standard office equipment such as personal computer. Physical demands are minimal but may occasionally require lifting and moving objects of up to 25 pounds and standing for extended periods. The work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques, standards, and, or well-defined policies, and the worker plans and organizes the work, determines their own priorities, and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and for adherence to established methods. standards, and policies. Examples of Work

• Communicates and discuss details of community activities and any issues that should be elevated to senior management.
• Interacts and works with the general public, acting as a liaison between City Officials, City staff and the community.
• Serves as a reliable source of information about City programs, departments, facilities, and training.
• Collaborates with other non-profit entities by participating in community events such as Sheriffs Watch Safety Fair, Back to School Backpack give away, Art Walk, etc.
• Acts as a delivery agent for certain City services and send out informational emails for the various City departments when asked.
• Builds and maintains beneficial relationships, communicates information to the public and coordinates activities for the public, and organizations by setting up trainings for the community.
• Acts as point of contact for the community by assisting the public when they call with concerns, direct the public to the correct contact if not able to assist.
• Facilitates meetings and cooperation among people, agencies, and organizations.
• Prepares for and facilitates community meetings, public engagement events and workshops in support of assigned committees which may include securing meeting locations, dates, and times for legislative committees.
• Schedules and coordinates speakers/presentations from various departments, boards, City staff and government agencies as requested by committee chair.
• Develops and maintains contact with community leaders, the general public, elected officials, and City staff
• Streamlines and handles public communication, coordination efforts, and public concerns.
• Corresponds and responds to citizen inquiries.
• Supports office programs and training for citizens to help educate the public
• Works with the community to build community moral and pride by assisting the community with outreach events, recruitment and or creating or supporting organization of neighborhood associations and groups.
• Tracks program attendance, committee membership, and department and personnel representatives for the various meetings, trainings, and community events.
• Collaborates and communicates with constituents to assist with starting a Neighborhood Association.
• Sets up and staffs community events, setting up tables and booths.
• Responds efficiently to requests and inquiries from elected officials, the general public, and City staff.
• Provides well-written clear and concise reports to management
• Prepares meeting documents, reports, and meeting summaries monthly.
• Provides electronic copies to committees and the public
• Ensures meetings comply with City of Jacksonville Executive Orders, Roberts Rules of Order, and the Sunshine Law
• Reviews and processes membership applications and documents submitted by citizens.
• Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.
• Demonstrates proficiency in the City of Jacksonvilles competencies.
• Performs related duties as required. Knowledge, Skills and Abilities
  • Knowledge of public record requests and maintaining and storing public documents.
  • Knowledge of principles of customer service.
  • Skill in interviewing and data-gathering techniques.
  • Skill in data analysis to include quantitative and qualitative statistical techniques.
  • Skill in researching, analyzing, interpreting, and applying related federal, state, and local laws, rules, and regulations.
  • Skill in multi-tasking, note taking, recording, and transcribing meeting notes into well-written summaries.
  • Ability to operate standard office equipment such as personal computers and use software applications.
  • Ability to perform mathematical calculations.
  • Ability to develop and make presentations before large groups.
  • Ability to collaborate effectively with others.
  • Ability to perform independently a wide variety of assigned tasks.
  • Ability to operate a motor vehicle.
  • Ability to organize and prioritize work to meet schedules and timelines
  • Ability to prepare clear, concise, and accurate reports and meeting summaries
  • Ability to recognize and understand issues of a sensitive nature; analyze situations, negotiate mutually satisfactory solutions to issues and implement appropriate responses and or recommendations.
  • Ability to develop and maintain effective, cooperative, and productive working relationships with those contacted during the course of work including the media, elected and appointed officials, management, citizen groups and advisory boards, the general public and others contacted.
  • Ability to be proactive and able to solve conflict and address issues.
  • Ability to communicate both verbally and in writing.
  • Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software. Open Requirements/Supplemental Information Human service programs meet basic health, welfare, and other needs of a society or group, as people who are poor, sick, or elderly. This position is planning for programs that help these groups. Examples of human service programs are elderly and aging services, child welfare services, and general guidance and life planning help.
    • Six years of education and/or experience in human services planning, or a closely related field which includes
    • At least one year of responsible administrative, professional, or technical experience in human services planning, statistical research, and program evaluation. A Bachelors Degree or higher from an accredited institution in Public Administration, Human Services, Social Services, Psychology, Sociology or Family Services is preferred.
      
      LICENSING/CERTIFICATION/REGISTRATION :
      • A valid driver's license is required prior to appointment and must be maintained during employment in this class.
      • Must qualify for prior to appointment, obtain and maintain during employment a City of Jacksonville Public Driver Certification. OTHER REQUIREMENTS :
        • The probationary period for this class is six months. A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the schools name, classes taken, grades received, type of degree, and date degree was conferred.
          
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          Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
          
          If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference
          
          If a candidate believes he or she was not afforded veterans preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
          
          Florida Department of Veterans Affairs
          Attention: Veterans Preference Coordinator
          11351 Ulmerton Road, Suite 311-K
          Largo, FL 33778-1630
          Email: VeteransPreference@fdva.state.fl.us
          • Health insurance

Keywords: City of Jacksonville, FL, Jacksonville , Services coordinator, Other , Jacksonville, Florida