Claims Adjuster III- Consumer Warranty

Company: Fortegra Financial
Location: Jacksonville
Posted on: May 25, 2023

Job Description:

Company DescriptionFortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified by Great Place to Work . The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .Job DescriptionThis position will primarily be responsible for the handling of home protection claims within the unit but will handle other claims as needed. This position will also handle more complex claims re-assigned from other associates within the unit or division.Provide prompt service and detailed investigations in the handling of claimsMaintain a diary system to ensure prompt conclusion of claimsMaintain proper contact with agents, partners, and company personnelFollow quality standardsPerform backup functions when requiredFulfill adjuster licensing requirements and any required state continuing educationMeet or exceed unit/departmental performance goalsReview claims for proper diagnosis and determine appropriate coverageClaims handling including gathering of labor time and cost, parts costs, enter information into system, set-up claim in system with notes, reasons for approval/denial; monitor claims through completionPurchase outside parts/replacement product, when necessary, in order to keep claims cost in line.Gain knowledge of home appliances and systems to ensure proper administration and handling.Review all technical issues for accuracy of diagnosis and proper repair procedures+Perform investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved partiesOther duties as assignedQualificationsMinimum 5 years of general claims handling experienceGeneral knowledge of service contractsStrong knowledge of Microsoft Office Suite productBachelor's degree or equivalent professional education or experienceRequires some knowledge of a specialized function or skillDeveloping real trade craft and skillsHigh degree of planning and organization abilityJudgment/DecisivenessAnalytical AbilityAttention to DetailExcellent communication skillsExcellent negotiation skillsLeadership and motivational skillsPersonnel development skillsAdditional InformationFull benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.Find us on Facebook at

Keywords: Fortegra Financial, Jacksonville , Claims Adjuster III- Consumer Warranty, Other , Jacksonville, Florida