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Customer Planning Specialist

Company: Southeastern Grocers
Location: Jacksonville
Posted on: May 25, 2023

Job Description:

Overview:Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a , we empower everyone to be their full, authentic selves. Read our . Job Title:Customer Planning Specialist Job PurposeThe Customer Planning Specialist is responsible for the execution of customer centric planning programs for all Southeastern Grocers banners and formats relevant to each customer demographic and season. This role is critical in ensuring all aspects of each event is executed on target, achieves sales and marketing goals, and mitigates the competition. Essential ResponsibilitiesResponsibility% Of TimePartner with Marketing, Merchandising, Operations, Finance, IT & Legal to execute end-to-end customer programs. Collaborate with other teams within Marketing to ensure 360 coverage of event execution, including: Brand Communication, Digital, Insights, Circular, Public Relations, and Print Production. Team up with the Manager, Customer Planning in the delivery of inspiring customer experiences across all banners, to generate new customers, drive increase to basket and traffic, and increase sales. 35%Support the fostering and leveraging of external business partnerships. Coordinate outside Project Management Agencies in the execution of customer programs, where required. 30%Influence key stakeholders to ensure all programs meet the needs of the customer and are delivered on-time. Collaborate with internal teams, and assist in building and maintaining SEGs Omni-channel Go To Market strategy. Responsible for day to day maintenance of the Sales Plan and its internal distribution.20%Measure performance for all campaigns, interpret the results and continuously improve the execution of future events through optimization. 15%Performs other job-related duties as assigned. QualificationsRequired EducationCourse of StudyBachelor's Degree or 4 Yrs Relevant Experiencecommunication, business administration, marketing or related fieldPreferred EducationCourse of StudyBachelor's DegreeCommunication, Business Administration, Marketing or related fieldRelevant ExperienceSupervisory Experience0 -3 yrs minimumNo Supervisory ExperienceLanguage(s) RequiredLanguage(s) PreferredEnglishEnglish & SpanishKnowledge, Skills & Abilities Required Excellent communication and interpersonal skills to effectively convey detailed information to a diverse population. Strong editing and writing skills. Ability to coordinate and direct multiple complex projects simultaneously while adhering to strict deadlines. Excellent organizational, planning and problem solving skills. Intense focus on detail and accuracy of work. Solid technical background with Microsoft Office and other data centric applications. Compliance with all company policies and procedures.Knowledge, Skills & Abilities Preferred Prior retail marketing experience. Project management experience. Advanced degree in Communication, Business Administration, Marketing or related field. Environmental FactorsDepartmentMarketingEnvironmental FactorsSSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs. Travel RequirementsTravel PercentOvernight No

Keywords: Southeastern Grocers, Jacksonville , Customer Planning Specialist, Other , Jacksonville, Florida

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