BPO Insurance Licensing Specialist
Company: MCI Careers
Location: Jacksonville
Posted on: May 28, 2023
Job Description:
LOCATION:Jacksonville, FLJOB TYPE:Full-TimePAY TYPES:Salary +
BonusSALARY:CommensurateBENEFITS & PERKS:MANAGEMENT: Paid Time Off,
Medical, Dental, Vision, Life Insurance, Retirement, Company Cell
Phone, Company Laptop, AdvancementAPPLICATION DETAILS:No Resume
Required, On-site InterviewPOSITION OVERVIEW:MCI is seeking an
experienced BPO Insurance Licensing Specialist to support Property
and Casualty business process outsourcing accounts. In this role,
your primary responsibility will be managing the licensing and
registration of new and existing insurance professionals. In this
role, you will manage representative terminations, exam windows,
insurance appointments and processing maintenance requests for
existing agents. The duties required include ensuring compliance
with federal and state regulatory agencies. In addition, candidates
for this role should be highly organized, display a high degree of
ownership, and possess a strong work ethic. To be considered for
this role, you must complete a full application on our company
careers page, including all screening questions and a brief
pre-employment test. --------------:-POSITION
RESPONSIBILITIES:Licensing Specialists are responsible for managing
P&C licensing requirements and maintenance of new and existing
agents. In this role, you will act as the primary point of contact
for the client and the MCI operations and shared services team. Our
Licensing Specialists are responsible for the following tasks:
Act as the licensing customer service
contact for agents, enrollers, and processing teams by responding
to questions both verbally and in writing regarding licensing
appointment statuses, appointment procedures, and state
regulations.In compliance with state regulations identifies and
processes all qualified and unqualified new producer appointments
and contracts, both manually and electronically for submission to
state insurance departments. Update systems and notifies agent upon
confirmation of appointment from the state.Review state insurance
department announcements of agents' renewals and reconciles with
company agent listing. Identify and process automatic renewals,
e.g. individual production requirements for sales personnel.Prepare
and submit to individual state insurance departments, the
disposition of actions taken on announcements, calculates
associated fees for designated states or manually pends for receipt
of invoice for associated fees in compliance with state insurance
departments.Submit and receive requests for background
investigation on agents and determines if contracts submitted are
allowed based on company guidelines.Update processing systems with
all renewals or terminations to effectively allow or deny new
business processing to take place.Calculates and request checks for
fee payment and vendor billings.Maintain the licensing and database
systems, agent demographic information (address changes, name
changes, transfers and license/appointment expiration
dates).Research and correct agent data problems and commission
errors related to licensing (adjust transfer dates of producers,
types of business submitted to ensure proper commission
payment).CANDIDATE QUALIFICATIONS:Qualified candidates will be
willing to learn new products, processes, and technology. In
addition, candidates should be highly organized, driven, and
confident individuals that will professionally represent the
company and its customers. Other Qualifications Include:
- Bachelors degree preferred, high school diploma (or equivalent)
in combination with significant experience will be considered in
lieu of degree. Minimum of high school diploma or equivalent is
required.5 years of securities, insurance, or other related work
experienceHigh-level knowledge and experience in the management of
large scale licensing requirements
- Professional designation (CPCU/CIC/AAI/CISR) preferred Able to
analyze information and determine appropriate actionWork under
pressure and meet deadlinesSkilled in effective verbal and written
communicationsAbility to be at work on a regular and predictable
basisEffectively communicate courteously and professionally with
customers, co-workers, and various business contacts in person, via
telephone, and/or by email.Function as a team playerAble to
maintain high concentration and focusAbility to organize,
prioritize, and handle multiple tasksAdvanced attention to
detailAbility to resolve problems and make rule-based
decisionsSkill in operating personal computer and various software
packages (i.e. Microsoft Office, Outlook, Excel, etc.)CONDITIONS OF
EMPLOYMENT:
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.COMPENSATION DETAILS:WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. Standard starting compensation is
commensurate with experience. Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. Employees earn paid time off as well as paid holidays
and paid training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TVs, trips, tickets, and even cars. In addition to
our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location. JUST A FEW OF THE
BENEFITS
Medical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesWork-at-Home
OpportunitiesAdvancement OpportunityFun, Engaging Work
EnvironmentCasual Dress CodeCash and Prize Contests PHYSICAL
REQUIREMENTS:This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds.REASONABLE
ACCOMMODATION:Consistent with the Americans with Disabilities Act
(ADA) it is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources, .DIVERSITY AND EQUALITY:At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. MCI will not tolerate
discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
benefits, social and recreational programs, and discipline. In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.ABOUT MCI
(PARENT COMPANY):MCI helps customers take on their CX and DX
challenges differently, creating industry-leading solutions that
deliver exceptional experiences and drive optimal performance. MCI
assists companies with business process outsourcing, staff
augmentation, contact center customer services, and IT Services
needs by providing general and specialized hosting, software,
staff, and services. In 2019 Marlowe Companies Inc. (MCI) was named
by Inc. Magazine as Iowas Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCIs
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI has fifteen
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Texas, Massachusetts, New Hampshire, South
Dakota, New Mexico, California, Kansas, and Nova Scotia. Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires, and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). REGARDING COVID-19:As an employer
supporting critical Federal, State, Provincial, and Commercial
clients, we have taken steps to ensure that we remain operational
while taking every precaution possible to prevent the spread of
COVID-19 and keep our employees safe. Measures include social
distancing for those working on-site, frequent deep cleaning and
disinfecting of workstations and common areas, daily contactless
temperature checks for those essential employees working on-site,
travel policies limiting travel and mandatory quarantine, reporting
and quarantine processes and policies for those exposed, and
requesting masks to be worn when on-site employees are not at their
workstation. For more information on MCIs response to COVID-19
please visit .DISCLAIMER:The purpose of the above job description
is to provide potential candidates with a general overview of the
role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description.The employer has the
right to revise this job description at any time. This job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any
reason.DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.
Keywords: MCI Careers, Jacksonville , BPO Insurance Licensing Specialist, Other , Jacksonville, Florida
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