Consumer Loan Modification Specialist
Company: VyStar Credit Union
Location: Jacksonville
Posted on: September 11, 2023
|
|
Job Description:
At VyStar, we offer competitive pay, an excellent benefit
package that includes a 401(k) Plan, an extensive paid technical
and on-the-job training program, and tuition reimbursementavailable
to all full and part time employees. Part time positions start at a
minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family
of employees.
Consumer Loan Modification Specialist
ACCOUNTABILITY STATEMENT The Consumer Loan Modification Specialist
processes consumer loan modification requests received from members
that are experiencing a change in their financial position that is
affecting their ability to maintain timely payments. All activities
related to processing a consumer loan modification request must be
conducted in compliance with credit union policies, procedures as
well as all State, Federal and local regulations. Proficiency with
all software, core systems and loan origination systems to include
any applicable system coding required for tracking and reporting
purposes. The incumbent will report to the Collections Operations
Supervisor and will work collaboratively with the Sr. Loan
Modification Coordinator on a day-to-day basis.
ESSENTIAL FUNCTIONS
---Reviews incoming consumer loan modification requests and
accompanying documentation for completeness. Incumbent must possess
an astute attention to detail and follow-up at all times to ensure
accuracy and timeliness of all documents pertaining to consumer
loan modification and trouble debt restructure (TDRs) requests.
---Requests additional documentation required from member to
complete the consumer loan modification process.
---Pulls and reviews credit report to ensure the accurate
calculation of debt to income ratios.
---Verifies that NADA values are accurate on secured loans.
---Prepares required modification worksheets and makes a
recommendation for management consideration and Sr. Consumer Loan
Modification Coordinator.
---Communicates final consumer loan modification decision to the
member, including terms and conditions of modification approval or
reasons for modification declination.
---Completes documents and coordinates with member as to time and
location of execution of documents needed for modification.
---Prepares consumer loan modification documentation and places the
modification package in the appropriate branch folder in
Laserfiche.
---Prepares and sends notice of adverse action for disapproved
consumer loan modification requests.
---Completes quality assurance review of completed modification
documentation and takes appropriate steps to correct any errors
notated during the review process.
---Completes the core system loan changes required to ensure loan
is serviced in conjunction with the terms and conditions of
consumer loan modification.
---Notates special payment plans such as reages and reduced payment
plans in the collections system. Follow up to ensure payments are
being made as per arrangements and review to ensure proper follow
up by collector.
---Cross-trained to work the collection system queues to ensure
each delinquent account has been followed for activity and account
is accurately documented in the core collections systems.
---Cross-sells other credit union services.
---Counsels member and provides alternative recommendations should
their request be denied.
---Incumbent is expected to exhibit and demonstrate each of the
following VyStar Excellence behaviors and to provide support and
feedback to employees assigned to the closing unit to consistently
practice and demonstrate VyStar Excellence behaviors in performing
the duties and responsibilities of their position.
---Consistently adheres to VyStar core values and Code of Ethics
and acts in accordance with those values.
---Performs the activities and projects as assigned and requested
by the Consumer Loan Modification Coordinator, Collections
Operations Supervisor, Collections Operations Manager and Vice
President of Lending Service Operations.
---Identify and make recommendations to Sr. Consumer Loan
Modification Coordinator, Collections Operations Supervisor,
Collection Operations Manager and Vice President of Lending Service
Operations regarding process improvements, quality service and
increased efficiencies.
---Performs other duties as assigned.
VYSTAR EXCELLENCE
Incumbent is expected to demonstrate each of the following VyStar
Excellence behaviors in performing the duties and responsibilities
of their job:
---Focus Focus your full attention by carefully listening to and
observing client or member.
---Connect Consistently be friendly and approachable. Demonstrate
your care.
---Understand Listen empathetically and ask questions (70%/30%
rule).
---Counsel Recommend solutions based on your member's needs and
objectives.
---Advance Ensure that member's expectations were exceeded.
Verify necessary follow-up actions.
QUALIFICATIONS - Experience
Required
A minimum of three years experience in consumer loan processing
and/or consumer loan collections within a financial environment is
required.
Knowledge of Federal and State regulations related to consumer
lending such as the Equal Credit Opportunity Act, Truth in Lending
Act, as well as the regulations related to collection activities
such as the Fair Credit Reporting Act, Fair Debt Collections
Practice Act (FDCPA), and Federal Bankruptcy Laws.
Applicant must exhibit and demonstrate positive, well-developed
communication skills, both written and verbal, be detail oriented,
have excellent organizational and active listening skills, the
ability to work in a fast paced environment, and proven ability to
work with others at all levels.
Must have professional conduct and appearance at all times and be
self-motivated. Must work under the philosophy of "people helping
people" and be able to communicate with members and legal council
at all levels. Applicants must demonstrate the qualities of a
self-starter and one who follows through on all job duties.
Equipment to be used in the daily performance of job duties include
HP calculator, PC, and multi-function equipment (fax, scanner, and
copier) is required.
Knowledge of all Microsoft Office applications and credit union
software and/or core operating systems pertinent to completing
various tasks and responsibilities of the position is required.
EDUCATION/TRAINING
Required
The minimum formal education required is completion of high school.
Incumbent must be knowledgeable of Federal and State regulations
governing collections and loan consumer modification
documentation.
Continuing education via local conferences and workshops is
required for updates on federal and state regulations, as
necessary.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position decription is an implied contract for
employment. The functions are not all encompassing and are subject
to change at any time by management.
The work environment characteristics described here are
representative of those that an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
As required or requested, may exert up to 20 pounds of force
occasionally and/or negligible amount of force constantly to lift,
carry, push, pull, or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting
unsolicited resumes from staffing agencies or search firms for
employment or contractor opportunities. Any resumes submitted by an
outside vendor to any employee at VyStar via e-mail, internet, or
directly to hiring managers without a valid written search
agreement with the Talent Acquisition / HR department will be
deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result
of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your
resume will be carefully reviewed against the position
requirements. Should your experience and skills match, you will be
contacted by one of our Human Resources department staff
members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Keywords: VyStar Credit Union, Jacksonville , Consumer Loan Modification Specialist, Other , Jacksonville, Florida
Click
here to apply!
|