Ops Support

Company: Eclaro
Location: Jacksonville
Posted on: September 15, 2023

Job Description:

Ops Support
Job Number: 23-02353

Help drive change! Eclaro is looking for an Ops Support for our client in Jacksonville, FL.

Eclaro's client is a leading global bank stimulating change and innovation in the industry by offering top-notch financial products and services for a wide-range of clients worldwide. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview: The Corporate Trust Operations Transfer role is responsible for using various internal and external systems to perform the transfer of certificates from one investor to another or replacing certificates that were misplaced.
In addition to processing any maintenance request received.
The job requires daily interfacing with client services administrators.

Responsibilities: Review that legal requirements are met to complete the transfer request.
Review and process request for account maintenance when contacted by an investor.
Answering phone call where will be assisting investor with a wide range of questions about the transfer and account maintenance process.
Cross training to help with other functions within the group.
Update and/or write procedures.
Communicate effectively with other members of Client both verbally and through e-mail.
Perform daily repetitive work accurately and with minimal supervision.
Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility.
Applies all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures.
Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the Operations functional team for time critical, complex or regulated tasks in particular.
Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions.
Participates in periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance.
Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement.

Required Skills: The ability to understand process flows and apply relevant controls and an understanding of risk mitigation.
Basic analytical skills, disciplined approach to problem resolution with minimal supervision, flexibility to prioritize and support workloads from multiple teams and good written and verbal communications.
Ability to work individually and on a team a diverse, fast-paced work environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering.
Ability to read governing documents to see what is required to complete a transfer, then reviewing what was submitted to ensure all document have been submit and completed correctly.
Open minded, able to share information, transfer knowledge and expertise to team members, while following procedures and policies.
Intermediate computer literacy including mid-level proficiency in MS Excel, Word, PowerPoint and Access applications.
Excellent communication skills, both written and spoken.
Ability to multitask and meet short deadlines.
Excel skills.
Self-motivated.
Self-starter.

If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Audrei Cortez
audrei.cortez@eclaro.com
2019423017
Audrei Cortez - LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Eclaro, Jacksonville , Ops Support, Other , Jacksonville, Florida