Ops Support
Company: Eclaro
Location: Jacksonville
Posted on: September 15, 2023
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Job Description:
Ops Support
Job Number: 23-02353
Help drive change! Eclaro is looking for an Ops Support for our
client in Jacksonville, FL.
Eclaro's client is a leading global bank stimulating change and
innovation in the industry by offering top-notch financial products
and services for a wide-range of clients worldwide. If you're up to
the challenge, then take a chance at this rewarding
opportunity!
Position Overview: The Corporate Trust Operations Transfer role is
responsible for using various internal and external systems to
perform the transfer of certificates from one investor to another
or replacing certificates that were misplaced.
In addition to processing any maintenance request received.
The job requires daily interfacing with client services
administrators.
Responsibilities: Review that legal requirements are met to
complete the transfer request.
Review and process request for account maintenance when contacted
by an investor.
Answering phone call where will be assisting investor with a wide
range of questions about the transfer and account maintenance
process.
Cross training to help with other functions within the group.
Update and/or write procedures.
Communicate effectively with other members of Client both verbally
and through e-mail.
Perform daily repetitive work accurately and with minimal
supervision.
Responsible for ensuring timely, complete and accurate processing
of transactions (including performing all relevant controls) within
own area of responsibility.
Applies all internal and external policies/guidelines and
requirements of the regulators and to agreed SLAs, KRIs and/or KPIs
and quality measures.
Where appropriate, builds and maintains relationships with front
office clients to provide a point of contact within the Operations
functional team for time critical, complex or regulated tasks in
particular.
Ensures the escalation of operational, regulatory and other risks
to line manager and functional leads as appropriate; contributes to
the development and implementation of mitigation or control
solutions.
Participates in periodic reviews of the efficiency and
effectiveness of operational processes within own area of
responsibility to identify opportunities to eliminate waste and
improve efficiency and performance.
Works effectively within own team, providing support and guidance
to colleagues to create and foster an environment of continuous
improvement.
Required Skills: The ability to understand process flows and apply
relevant controls and an understanding of risk mitigation.
Basic analytical skills, disciplined approach to problem resolution
with minimal supervision, flexibility to prioritize and support
workloads from multiple teams and good written and verbal
communications.
Ability to work individually and on a team a diverse, fast-paced
work environment, keep pace with technical innovation and maintain
a broad understanding of the GBS offering.
Ability to read governing documents to see what is required to
complete a transfer, then reviewing what was submitted to ensure
all document have been submit and completed correctly.
Open minded, able to share information, transfer knowledge and
expertise to team members, while following procedures and
policies.
Intermediate computer literacy including mid-level proficiency in
MS Excel, Word, PowerPoint and Access applications.
Excellent communication skills, both written and spoken.
Ability to multitask and meet short deadlines.
Excel skills.
Self-motivated.
Self-starter.
If hired, you will enjoy the following Eclaro Benefits: 401k
Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through
Eclaro
If interested, you may contact:
Audrei Cortez
audrei.cortez@eclaro.com
2019423017
Audrei Cortez - LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not
discriminate based on Race, Color, Religion, Sex, Sexual
Orientation, Gender Identity, National Origin, Age, Genetic
Information, Disability, Protected Veteran Status, or any other
legally protected group status.
Keywords: Eclaro, Jacksonville , Ops Support, Other , Jacksonville, Florida
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here to apply!
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