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Product Support Representative II

Company: FIS
Location: Jacksonville
Posted on: September 16, 2023

Job Description:

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Commerce/Business Travel Percentage :

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:

As a Product Support Representative-II, you will work with FIS clients to provide in-depth product support. You will take incoming inquires to resolve customer concerns raised regarding the product application.

What you will be doing:

  • Handle customer inquiries and resolving support issues related to application functionality.
  • Provide in-depth product support, researching client issues.
  • Troubleshoot problems with the application and recommend corrective actions.
  • Document customer product improvement requests to support product quality and development. What you will need:
    • Prior banking/financial industry experience preferred
    • SQL knowledge preferred
    • Strong analytical, organizational and time management skills
    • The ability to work independently
    • Excellent communicator (both written & verbally)
    • Attention to detail and strong problem-solver
    • Knowledge of FIS products a plus
    • Teachable and willing to learn
    • Hybrid work location opportunity in Jacksonville, FL
    • Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience What we offer you:
      At FIS, we hire the best. In return, you receive exceptional benefits including:
      • Opportunities to innovate in fintech
      • Tools for personal and professional growth
      • Inclusive and diverse work environment
      • Resources to invest in your community
      • Competitive salary and benefits .

        Privacy Statement

        FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

        EEOC Statement

        FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

        For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

        Sourcing Model

        Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Keywords: FIS, Jacksonville , Product Support Representative II, Other , Jacksonville, Florida

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