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Quality Improvement Rep I

Company: Kforce Technology
Location: Jacksonville
Posted on: November 16, 2023

Job Description:

A client with Kforce in Jacksonville, FL is seeking a Quality Improvement Representative I to join their team onsite. Summary: The Quality Improvement Representative I will conduct quality reviews of Print Mail and/or phone-based interactions for various business units. The candidate will apply appropriate regulations, client' guidelines, rules of practice and policies and procedures. This position supports EO business units and units outside of EO (e.g., Consumer and Policy Services). Duties Include:

  • Quality Improvement Representative I will conduct quality evaluations of phone calls (including bilingual) and transactional outputs for our Consumer & Policy Services department and the Print Mail review process
  • Accurately apply appropriate regulatory requirements, guidelines, rules of practice and established processes
  • Provides quality trends and operational consistency and identifies opportunities in completed work sample
  • As a Quality Improvement Representative I, you will participate in regular calibration sessions to reduce inconsistencies and align scoring practices between evaluators and the business unit
  • Ensure quality processes are incorporated into business unit SOPs through independent 3rd party review and translate company policy and procedures into practical quality application

Keywords: Kforce Technology, Jacksonville , Quality Improvement Rep I, Other , Jacksonville, Florida

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