Collector II - Bilingual (Spanish Preferred) - Monthly Bonus Opportunity

Company: Triad Financial Service Inc.
Location: Jacksonville
Posted on: September 2, 2024

Job Description:

Job Category: C and RRequisition Number: COLLE001718Posted: August 29, 2024Full-TimeJacksonville, FL 32224, USAJob DetailsDescriptionTriad Financial Services is looking to add a dedicated, highly skilled Bilingual Collector II (Spanish Preferred) - Monthly Bonus Opportunity to our team.We are an established, profitable company who is growing quickly. In this exciting role, you will be responsible for collecting outstanding debts owed to the company. You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect money owed. Work days and hours are as follows: Monday - Thursday: where 2 days are 8:30am - 5:30pm, and 2 days are 11:00am - 8:00pm, Friday is 8:30am - 5:30pm, and Saturdays will be 4 hour shifts, 8a - 12pm or 9a - 1pm and possibility for overtime may be required. The training will last @ 90 days.We offer a competitive Health Care Insurance plan, Dental Insurance, Vision Insurance, 401 (K), Disability Insurance, Paid Time Off, Life Insurance and so much more. Ideally 2+ years of previous experience in auto collections or in a related field is preferred. However, we are open to other experience such as a sales, customer service and/or candidates who are open to learning a new career!What you do on a daily basis:Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowersResolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriateCounsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on the department's proceduresDiscuss financial status, review monthly income and expenses and determine the reason for non-paymentDocument mortgage collection systems with all activities and communicationsSend Notice of Defaults (NODs) to customers when requiredOffer Loss Mitigation assistance when appropriate, explain options and processes in detailDemonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.Process mortgage payments in accordance with established guidelinesFollow all company and departmental policies and proceduresUtilize proper protocol for borrowers, clients, state and federal regulations, as well as best practicesFollow up on calls and emails to customers and clients as needed for the resolution or clarification of issues.Consistently meet or exceed monthly goalsBe flexible with their time and schedule in order to meet the needs of the businessPerform other duties that may be assigned by supervisorWhat we offer:This is a full time position with an hourly rate of $22.60 to $24.00 per hour. There is also a possible monthly incentive . The monthly incentive is based on individual and team delinquency goals. If achieved, the payout can be as much as $800.00. Our benefits package offers 401k with matching, tuition reimbursement, 3 weeks PTO, med/dent & vision programs, and more! Apply todayRequirementsProficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software a plusAble to multitask, prioritize, and manage time efficientlySelf-motivated and self-directed; able to work without supervisionExcellent verbal and written communication skillsAble to create trust and build relationshipsAble to analyze problems and strategize for better solutionsHigh school diploma or equivalentBilingual in English/Spanish highly preferred #ID#PM22PIe0cc0f2894aa-25660-35439716

Keywords: Triad Financial Service Inc., Jacksonville , Collector II - Bilingual (Spanish Preferred) - Monthly Bonus Opportunity, Other , Jacksonville, Florida