Bilingual Collector I (Spanish) - Monthly Incentive

Company: Triad Financial Services Inc
Location: Jacksonville
Posted on: September 3, 2024

Job Description:

Job Category: C and R
Requisition Number: BILIN001734
Posted: August 26, 2024
Full-Time
Jacksonville, FL 32224, USA

Job Details

Description
Triad Financial Services is looking to add a dedicated Bilingual Collector (Spanish - English Speaking) to our team. We are an established, profitable company who is growing quickly.Compensation Range: $20-$22/hourWork days and hours are as follows: Monday - Thursday: where 2 days are 8:30am - 5:30pm, and 2 days are 11:00am - 8:00pm, Friday is 8:30am - 5:30pm, and 1 to 2 Saturdays per month will be 4 hour shifts, 8a - 12pm or 9a - 1pm and possibility for overtime may be required. The training will last @ 90 days.Essential Functions:

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
• Determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post-dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisorMinimum Qualifications:
  • High School diploma or equivalent
  • Solid PC skills
  • Analytical and problem-solving skills and attention to detail
  • Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
  • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
  • Knowledge of Billing and Collections procedures
  • Must be goal oriented
  • At least 1 year of telephone customer contact experience
  • Ability to present a professional image to customers, coworkers and external contacts
  • Excellent verbal and written skills to communicate and negotiate with parties
  • Ability to prioritize multiple tasks and work well under deadlines
  • Knowledge of federal regulations and the Fair Debt Collection Practices Act
  • Patience and ability to manage stress
  • MSP experience is a plus
  • High school diploma or GED #ID#PM22
    
    
    
    
    
    PI7062ca2ad111-37248-35405315

Keywords: Triad Financial Services Inc, Jacksonville , Bilingual Collector I (Spanish) - Monthly Incentive, Other , Jacksonville, Florida