Head of Center of Excellence
Company: VirtualVocations
Location: Jacksonville
Posted on: March 8, 2025
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Job Description:
A company is looking for a Head of Center of Excellence to lead
initiatives that drive KPI and process excellence across the
organization.
Key Responsibilities
Lead the development and execution of strategic programs to drive
operational excellence and elevate organizational KPIs
Foster cross-functional alignment to identify operational gaps and
improvement opportunities
Develop and implement capacity planning models to optimize resource
allocation and scalability
Required Qualifications
10+ years of experience in strategic program leadership, preferably
in customer success or operations
Proven track record of leading high-impact, cross-functional
initiatives at scale
Expertise in capacity planning, customer journey mapping, and
change management strategy development
Experience with governance frameworks and project management
methodologies
Adept at using program management tools and platforms
Keywords: VirtualVocations, Jacksonville , Head of Center of Excellence, Other , Jacksonville, Florida
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