Emergency Dispatch Operator

Company: SafeTouch LLC
Location: Jacksonville
Posted on: May 31, 2025

Job Description:

Emergency Dispatch Operator - Overnight shift (11 pm - 7 am)SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.Job Summary: SafeTouch Security's Emergency Dispatch Operators work onsite in a call center environment with the critical function of verifying our customers' safety and dispatching law enforcement when necessary.Duties and Responsibilities:

• Verify and respond to alarm signals, and dispatch law enforcement when appropriate
• Answer incoming calls within the expected timeframe
• Contact the customer and their secondary contacts to confirm if assistance is needed
• Maintain composure during all communication to help customers feel safe
• Request customers to describe the nature of their emergency calls and ask follow-up questions as needed
• Maintain proficiency in the verification and dispatching of alarms
• Enter detailed transcripts from phone or two-way voice conversations
• Transfer calls to other departments as needed
• Promote and maintain a safe work environment
• Perform additional duties as required to support business needsRequirements:
  • High school diploma or equivalent
  • At least one year of experience in customer service or emergency dispatch
  • Skilled with Microsoft Office Suite; type 30+ words per minute
  • Work weekends and holidays when required
  • Critically think and problem-solve in evolving situations
  • Maintain composure during emergencies or highly intense situations
  • Technical ability to multitask and use multiple programs as necessary
  • Consistently demonstrate excellent listening skills
  • Communicate clearly and effectively
  • Pay close attention to detail
  • Reliable and adaptable
  • Positive attitude and professional presence
  • Work as a team and/or independently
  • Safety first mindset
  • Pass a drug screen and background check
  • Bilingual is a plusPhysical Requirements:
    • Remain stationary at a desk, standing, and moving from place to place for prolonged periods
    • Occasionally move light objects
    • Observe details at close range
    • Take notes, operate technology, and present information
    • Read documents using electronic devices and hard copy materials while interacting with others
    • Exchange accurate information in person, over the phone, in writing, and electronically
    • Communicate clearly and articulately so others will understand Job Type: Full-time, non-exempt Work Location: Onsite at our headquarters in Jacksonville, FL Core Work Hours/Availability:
      • Overnight shift: 11 pm - 7 am
      • Must be able to work weekends and some holidays but will have consecutive days off during the weekPay: $17.00 - $18.00 per hourIncentives: YesReports to: E'sse Smith, Central Station ManagerBenefits:
        • Competitive pay
        • Comprehensive benefits package (medical, dental, vision)
        • 401(k) with match
        • Paid time off and holidays
        • Opportunities for professional development and growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
          
          Compensation details: 17-18 Hourly Wage
          
          
          
          PI856bc66a2376-37248-37772083

Keywords: SafeTouch LLC, Jacksonville , Emergency Dispatch Operator, Other , Jacksonville, Florida