JacksonvilleFLRecruiter
the smart solution for Jacksonville jobs

Airport Operations Crew

Company: JetBlue
Location: Jacksonville
Posted on: April 18, 2019

Job Description:

Position Expectations



Airport Operations Crew

Position Summary:

The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions:

* Provide exceptional customer service

* Conduct check-in process for Customers via computer

* Verify Customers personal identification

* Tag, lift, and handle Customer luggage

* Announce flight arrivals, departures, and pre-boarding information via the public address system

* Communicate with our Customers to keep them constantly informed

* Offer ancillary products to our Customers such as even more speed and even more space

* Coordinate various duties with coworkers and other departments to ensure proper handling of Customers

* Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor

* Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

* Assist Customers with special needs, e.g. Customers who need assistance in boarding

* Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

* Other duties as assigned

MinimuM Experience and Qualifications

* High School Diploma or General Education Development (GED) Diploma

* At least eighteen (18) years old

* One (1) year customer service, volunteer experience or sales experience

* Strong interpersonal and listening skills

* Complete fluency in written and spoken English

* Successfully complete a customer service assessment

* Must be able to adhere to JetBlue Uniform Policy Manual Standards

* Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools

* Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

* Experience using a mouse, computer, keyboard and basic word processing, email and office applications

* Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

* Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

* Experience performing under pressure and within fixed time constraints

* Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways insurance standards

* Depending on location, may need to acquire and maintain a United States Customs Clearance

* Legally eligible to work in the country in which the position is located

* Pass a ten (10) year background check and pre-employment drug test

Preferred Experience and Qualifications

* Two (2) years customer service, volunteer experience or sales experience

* Knowledge of customer service principles and practices strongly

* Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)

* Previous airline experience

* Bilingual skills

Crewmember Expectations:

* Regular attendance and punctuality

* Ability to work flexible hours including holidays/ weekends/ and overnight shifts

* Able to make occasional trips to other locations for training or temporary assignment

* Well groomed and able to maintain a professional appearance

* When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

* Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

* Promote JetBlue s #1 value of safety as a Safety Ambassador, supporting JetBlue s Safety Management System (SMS) components, Safety Policy and behavioral standards

* Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)

* Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

* Upholding JetBlue s safety performance metric goals and understanding how they relate to their duties and responsibilities

Equipment:

* Computer and other office equipment

* Public Address System

* Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)

* Handheld radios

* Free-standing computer kiosks used to identify and process Customer reservations

* Light Emitting Diode (LED) screens and signs

Work Environment:

* Airport environment

* Subject to weather and elevated noise levels within airports

* Ability to stand for an extended period of time

Physical Effort:

* Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.



Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: JetBlue, Jacksonville , Airport Operations Crew, Other , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Benefit Specialist!!! Work from Home
Description: Elite Nationwide Discount Healthcare and Dental Benefits Company Seeks Customer Service
Company: Living Healthy
Location: Jacksonville
Posted on: 04/26/2019

Benefit Consultants - Work at Home
Description: We are currently interviewing for self motivated people who have a desire to work from home. Our company has been
Company: JMS Benefits
Location: Jacksonville
Posted on: 04/26/2019

Security Specialist
Description: Job Title Security Specialist Location Jacksonville FL Job Type Long term contract basis Job Description This position will be accountable for activities that ensure all users in the organization have (more...)
Company: Tech Providers Inc.
Location: Jacksonville
Posted on: 04/26/2019


Recruiters - PT/FT - Telecommute
Description: Our nationwide benefits organization is currently interviewing individuals interested in working as recruiting professionals
Company: Freedom at Home Team / Ameriplan
Location: Gainesville
Posted on: 04/26/2019

91C Utilities Equipment Repairer
Description: 91C Utilities Equipment RepairerJob ID: Job Views: 12Location: JACKSONVILLE, Florida, United StatesZIP Code: 32221Job Category: Mechanic and MaintenancePosted: 11.15.2018Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Jacksonville
Posted on: 04/26/2019

91C Utilities Equipment Repairer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 If you're interested in a maintenance career, join the Employer as a Utilities Equipment Repairer and help keep operations running smoothly on and (more...)
Company: Army National Guard
Location: Jacksonville
Posted on: 04/26/2019

Work From Home
Description: Nation's largest provider of discounted healthcare benefits is looking for Benefit Consultants.
Company: Living Healthy
Location: Jacksonville
Posted on: 04/26/2019

91D Power-Generation Equipment Repairer
Description: 91D Power-Generation Equipment RepairerJob ID: Job Views: 9Location: JACKSONVILLE, Florida, United StatesZIP Code: 32221Job Category: Mechanic and MaintenancePosted: 11.15.2018Age Requirements: Must be (more...)
Company: Army National Guard
Location: Jacksonville
Posted on: 04/26/2019

School Custodian San Jose Elementary
Description: ABM, a leading provider of integrated facility solutions, is looking for a Cleaner. The Cleaner provides the
Company: ABM Industries
Location: Jacksonville
Posted on: 04/26/2019

15D Aircraft Powertrain Repairer
Description: 15D Aircraft Powertrain RepairerJob ID: Job Views: 12Location: JACKSONVILLE, Florida, United StatesZIP Code: 32221Job Category: AviationPosted: 11.15.2018Age Requirements: Must be between the ages of (more...)
Company: Army National Guard
Location: Jacksonville
Posted on: 04/26/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds