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Desktop Support

Company: Kelly IT
Location: Jacksonville
Posted on: May 19, 2019

Job Description:

The Desktop Support Technician s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Job Requirements Knowledge of SkillAbility to Experience with current desktop and server operating systems. Extensive application support experience with Microsoft Office. Knowledge of programming languages. Working knowledge of a range of diagnostic utilities. Good understanding of the organization s goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Strong documentation skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. LicenseCertification Comp TIA A+ and Network+ preferred. Education andor Experience College diploma or university degree in the field of computer science andor 4 years equivalent work experience. To apply directly email your resume to rodt065kellyit.com

Keywords: Kelly IT, Jacksonville , Desktop Support, Other , Jacksonville, Florida

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