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Customer Service Representatives Needed - 1 yr contract

Location: Jacksonville
Posted on: January 14, 2021

Job Description:

AppleOne is currently sourcing for Bilingual Customer Service Representatives. The client is a non-profit organization. Please review the job description and requirements listed below.



Principal Duties and Responsibilities


o Greet callers in a courteous, friendly, and professional manner using agreed upon procedures


o Listen attentively to customer needs and concerns; demonstrate empathy


o Maintains customer records by updating account information


o Confirm customer understanding and resolve service problems by determining the cause of the problem & selecting the best resolution to solve the problem


o Expediting corrections and/or adjustments; Following up to ensure resolution


o Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity


o Utilize computer technology & support tools to handle high call volumes and respond to common customer requests


o Meet Quality Assurance objectives


o Participate in activities designed to improve customer satisfaction and business performance


o Maintain knowledge of program and handle changes in company policies


o Answer customer inquiries via phone & email




Skills/Qualifications


" Customer Service


" Quality Focus


" Documenting Listening, and Phone skills


" Resolving Conflict


" Analyzing Information


" Time Management


" Knowledge of MS Office products


" Excellent Interpersonal & Communication skills


" Bilingual a plus (Spanish and/or Creole)


" Ability to type 40 wpm


" Strong attention to detail


" Ability to work independently in a fast paced structured environment


" Ability to follow established policies/procedures to ensure consistency and accuracy of results


" Ability to take ownership of tasks through completion




Minimum 3 yrs Call Center experience a MUST.


H.S. Diploma


Bilingual (Spanish) preferred


Ability to type 40+ words per minute We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Customer Service Representatives Needed - 1 yr contract, PR / Public Relations , Jacksonville, Florida

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