Customer Service Representatives Needed - 1 yr contract
Location: Jacksonville
Posted on: January 14, 2021
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Job Description:
AppleOne is currently sourcing for Bilingual Customer Service
Representatives. The client is a non-profit organization. Please
review the job description and requirements listed below.
Principal Duties and Responsibilities
o Greet callers in a courteous, friendly, and professional manner
using agreed upon procedures
o Listen attentively to customer needs and concerns; demonstrate
empathy
o Maintains customer records by updating account information
o Confirm customer understanding and resolve service problems by
determining the cause of the problem & selecting the best
resolution to solve the problem
o Expediting corrections and/or adjustments; Following up to ensure
resolution
o Contribute ideas on ways to resolve problems to better serve the
customer and/or improve productivity
o Utilize computer technology & support tools to handle high call
volumes and respond to common customer requests
o Meet Quality Assurance objectives
o Participate in activities designed to improve customer
satisfaction and business performance
o Maintain knowledge of program and handle changes in company
policies
o Answer customer inquiries via phone & email
Skills/Qualifications
" Customer Service
" Quality Focus
" Documenting Listening, and Phone skills
" Resolving Conflict
" Analyzing Information
" Time Management
" Knowledge of MS Office products
" Excellent Interpersonal & Communication skills
" Bilingual a plus (Spanish and/or Creole)
" Ability to type 40 wpm
" Strong attention to detail
" Ability to work independently in a fast paced structured
environment
" Ability to follow established policies/procedures to ensure
consistency and accuracy of results
" Ability to take ownership of tasks through completion
Minimum 3 yrs Call Center experience a MUST.
H.S. Diploma
Bilingual (Spanish) preferred
Ability to type 40+ words per minute We are an equal employment
opportunity employer and will consider all qualified candidates
without regard to disability or protected veteran status.
Keywords: , Jacksonville , Customer Service Representatives Needed - 1 yr contract, PR / Public Relations , Jacksonville, Florida
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