JacksonvilleFLRecruiter Since 2001
the smart solution for Jacksonville jobs

Customer Service Representatives Needed - 1 yr contract

Location: Jacksonville
Posted on: January 26, 2023

Job Description:

AppleOne is currently sourcing for Bilingual Customer Service Representatives. The client is a non-profit organization. Please review the job description and requirements listed below.



Principal Duties and Responsibilities


o Greet callers in a courteous, friendly, and professional manner using agreed upon procedures


o Listen attentively to customer needs and concerns; demonstrate empathy


o Maintains customer records by updating account information


o Confirm customer understanding and resolve service problems by determining the cause of the problem & selecting the best resolution to solve the problem


o Expediting corrections and/or adjustments; Following up to ensure resolution


o Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity


o Utilize computer technology & support tools to handle high call volumes and respond to common customer requests


o Meet Quality Assurance objectives


o Participate in activities designed to improve customer satisfaction and business performance


o Maintain knowledge of program and handle changes in company policies


o Answer customer inquiries via phone & email




Skills/Qualifications


" Customer Service


" Quality Focus


" Documenting Listening, and Phone skills


" Resolving Conflict


" Analyzing Information


" Time Management


" Knowledge of MS Office products


" Excellent Interpersonal & Communication skills


" Bilingual a plus (Spanish and/or Creole)


" Ability to type 40 wpm


" Strong attention to detail


" Ability to work independently in a fast paced structured environment


" Ability to follow established policies/procedures to ensure consistency and accuracy of results


" Ability to take ownership of tasks through completion




Minimum 3 yrs Call Center experience a MUST.


H.S. Diploma


Bilingual (Spanish) preferred


Ability to type 40+ words per minute We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Jacksonville , Customer Service Representatives Needed - 1 yr contract, PR / Public Relations , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds