JacksonvilleFLRecruiter Since 2001
the smart solution for Jacksonville jobs

Content Analyst

Company: Genpact
Location: Jacksonville
Posted on: February 15, 2020

Job Description:

Content Review AnalystJacksonville, FloridaShift:----Evening/Overnight--With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of--Content Review AnalystIn this role, you will respond to client inquiries regarding social media content and review.ResponsibilitiesAssist our community and help resolve inquiries empathetically, accurately and on timeBecome and remain knowledgeable about client's products and community standardsMake well balanced decisions and personally driven to be an effective advocate for our communityStrong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what's right for our community in supporting the client's missionInvestigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive contentRespond to user inquiries with high quality, speed, empathy and accuracyUse market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersGather, analyze and utilize relevant data to develop ways to improve the overall user experience on the siteEnforce Client's Terms of Use by carefully monitoring reports of abuse on the siteReview the reported content within agreed turnaround times and standards of qualityIdentify inefficiencies in workflows and suggest solutionsRecognize trends and patterns, and escalate issues outside the company policy to the global team--QualificationsEducation:----High School diploma or equivalentExperience:Minimum 1-2 years prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hiresHigh affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each 'rep' - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client's standard policies and training materialsGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.--Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Keywords: Genpact, Jacksonville , Content Analyst, Professions , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Distribution Center Maintenance Supervisor
Description: POSITION PURPOSEThe DC Maintenance Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely (more...)
Company: The Home Depot
Location: Jacksonville
Posted on: 02/27/2020

?Old School? Drivers Needed!
Description: Old School Drivers Needed. --Are you still out there --What do we
Company: Class A Career Source
Location: Jacksonville
Posted on: 02/28/2020

Maintenance - Level I
Description: With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career ELS is hiring for the position of Maintenance - Level I in (more...)
Company: Equity Lifestyle Properties
Location: Port Orange
Posted on: 02/28/2020


Content Review Analyst-Political Ads
Description: Genpact is searching for dynamic, open-minded, mature individuals for a Content Moderation position in our Jacksonville, Florida office, offering long term stability in this permanent placement role. (more...)
Company: Genpact
Location: Jacksonville
Posted on: 02/27/2020

Delivery Service Technician I - Jacksonville, FL at Amazon
Description: Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide white glove, --- last-mile installation and maintenance (more...)
Company: Goodman Networks
Location: Jacksonville
Posted on: 02/28/2020

Senior Tax Consultant, State Income and Franchise Tax
Description: Are you a strategic and creative Multistate Tax professional who likes solving complex state tax issues Are you ready to make a greater impact on organizations by combining tax consulting solutions and (more...)
Company: Deloitte
Location: Jacksonville
Posted on: 02/28/2020

Senior Analyst, Software
Description: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding 25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. (more...)
Company: Thermo Fisher Scientific
Location: Jacksonville
Posted on: 02/27/2020

Delivery Driver
Description: Delivery DriverPanera is seeking Delivery Drivers to be the driving force behind our new delivery program. Delivering for Panera is a great way to earn extra income on a flexible schedule. As a Panera (more...)
Company: Panera Bread
Location: Jacksonville
Posted on: 02/27/2020

Technician-Cardiovascular
Description: We Are Hiring Technician-Cardiovascular - Cardiac Cath Labs Anc 001 - Part-Time,Day - SVM-St Vincent's Riverside - Jacksonville,FLWhy Join Ascension Ascension St. Vincent---s, based in Jacksonville, (more...)
Company: Ascension, B99
Location: Jacksonville
Posted on: 02/28/2020

Chassis Repair --- Maintenance Technician
Description: ITS ConGlobal--is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable (more...)
Company: ITS Technologies & Logistics
Location: Jacksonville
Posted on: 02/28/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds