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Operations Center Technician I

Company: Kforce Technology Staffing
Location: Jacksonville
Posted on: September 16, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of an Operations Center Technician I in Jacksonville, FL. Summary This position is responsible for maintaining, tracking physical assets, and monitoring and resolving issues associated with information systems products and services. This requires the incumbent to be fully knowledgeable of appropriate tools, technologies, and methodologies to provide optimal solutions for meeting customer needs. Key Tasks Provide next path escalation of issues in an accurate and timely manner for all production incidents, both internally and externally with a strong focus on customer service Facilitate triage and verification of all escalated problems Minimize disruption by facilitating communication between impacted parties Schedule implementation meetings with appropriate parties may serve as meeting facilitator and record key action items distribute these to appropriate team leads Follow up and provide required documentation of issues through resolution Work with internal teams to maintain, develop, and improve operational processes and procedures REQUIREMENTS Associate's degree in Computer ScienceInformation Technology or related field or 2 years of relevant experience or a combination of education and relevant work experience equivalent to 2 years 1 or more years of experience in customer servicesupport Knowledge of various user application packages Knowledge and experience of specific operating systems, networks and platforms Skill in oral and written communications Preferred EducationExperience Bachelor's degree in Computer ScienceInformation Technology or related field or 4 years of relevant experience or a combination of education and relevant work experience equivalent to 4 years Skill in solving complex problems quickly Recognized expertise in troubleshooting and problem resolution Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Jacksonville , Operations Center Technician I, Professions , Jacksonville, Florida

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