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Application System Analyst (Secret Clearance)

Company: Ironclad Technology Services LLC
Location: Jacksonville
Posted on: October 18, 2020

Job Description:

Ironclad Technology Services is a Virginia based Information Technology and Business Consulting services company focused on supporting public and private sector customers as they tackle their most daunting information technology and business challenges. We focus on solving real world business problems through innovative thinking, a talented staff, and hard work.

Ironclad has multiple openings for an APPLICATION SYSTEM ANALYST at NAS Jacksonville and NAS Mayport in Jacksonville, FL. The SHARP, ACTS/SHARP LMS, CV-SHARP Application System Analysts and T-SHARP Curriculum Specialist/Analyst provide broad, in-depth support to Naval Aviation Units (Fleet, FRS and NAVTRACOM), Type Wing Staffs, aircraft carriers and TYCOMs. They maximize and enhance user ability to make use of application functionality as training management systems (TMS) and learning management systems (LMS).
Responsibilities * Provide comprehensive remote or in-person application support, system diagnostics and repair or network connectivity.

* Respond rapidly to customer issues via email, telephone, and personal visit.

* Troubleshoot and develop technical solutions to software and setup errors.

* Create work- around procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.

* Escalate urgent problems requiring more in-depth knowledge/technical access to appropriate internal resources.

* Manage the installation and support for their respective applications in both classified and unclassified environments.

* User Training Deliver recurring, classroom-style training as well as informal, on-the- spot training to end users regarding configuration, operation, and data analysis of their respective applications. Generate training material.

* Provide personnel with the database management, development and implementation of application specific features such as flight schedules, reports, readiness matrices and training syllabi.

* Requirements Management Follow strict Capability Maturity Model Integration processes for requirements management.

* Reports Generation Use Structured Query Language (SQL) and other internal tools to create canned and ad-hoc reports per user requests. Instruct users in the building of ad- hoc reports as desired.

* Support the Ship Alteration process. Coordinate with RMMCO personnel and all other supporting agencies in the execution of system upgrades, refreshes, and initial installations.

* Application system analyst leads for each application is responsible for managing the customer support staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. May interact with teams responsible for installation and implementation to ensure client expectations are met.

* The SHARP Enterprise Suite has AACS teams assigned to each of the following projects: SHARP, ACTS/SHARP LMS, CV-SHARP, and T- SHARP. The numbers and locations of the AACS representatives are detailed in the below table under each application. Each of the AACS Teams perform functions that are unique to the specific project s requirements and therefore must be present at each on-site location. The government will not consider merging/overlapping / replacing these AACS teams with alternative methods.

* For ACTS/SHARP LMS: Provide technical support to third party courseware vendors to include remote virtual LMS Test instance support, SCORM and LMS format (manifest) courseware compliance and production courseware loading support

Skills * High comfort level with Microsoft Windows and Office products. Experience with relational databases and SQL is preferred. Working knowledge of Internet Information Services (IIS) is a plus.

* Extensive background in military Aviation, Operations or Maintenance, is required for this position including five years dealing directly with operational squadrons, training squadrons, military SYSCOMs, or Staff commands.

* Experience with daily system administration of Windows servers and client laptops to include installation, configuration, backup management, hardware/software troubleshooting, and the deployment and replication of applications..

Ironclad Technology Services is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity, veteran status, marital status or any other characteristic protected by applicable law. Ironclad offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more.

Keywords: Ironclad Technology Services LLC, Jacksonville , Application System Analyst (Secret Clearance), Professions , Jacksonville, Florida

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