Client Account Service Intmd Assoc Analyst - B11 grade level

Company: Citi
Location: Jacksonville
Posted on: January 15, 2021

Job Description:

Job Description Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. The Client Account Service Representative (CAS) main responsibility is to manage/lead/develop the ongoing relationship with Commercial Card Clients (Multinational Corporate Clients) following Implementations. This includes driving client satisfaction, program optimization/growth/development, providing day-to-day servicing, changes to the client set up, program changes, report contractual service metrics that have financial penalties, and problem resolution. The needs and dynamics of each client program and relationship with Citi varies based on the size, complexity and product mix of the clients Commercial Card Program. CAS provides a single Citi window for the client through regular calls and periodical meetings with senior client representatives/decision makers. The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: * Provide operational support across function, including administering defined procedures, performing analysis and preparing reports * Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products * Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures * Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients * Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs * Provide assistance/mentoring to junior analysts * Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * 2-5 years of relevant cash management and financial services experience preferred * Consistently demonstrate clear and concise written and verbal communication * Proven analytical and critical thinking skills * Demonstrated ability to build and cultivate partnerships across business regions * Proven project management and leadership skills Education: * Bachelor's degree/University degree or equivalent experience ----- Job Family Group: Customer Service ----- Job Family: Institutional Customer Service ----- Time Type: Full time ----- Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to ap

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