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Operations Analyst

Company: Bank Of America
Location: Jacksonville
Posted on: February 23, 2021

Job Description:

Job Description:Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.Job Description Provide on-site and virtually production technical / access support for multiple business functions within Specialty Product Servicing. Responsibilities may include access provisioning, equipment inventory / reporting, records management, Managed Control Review Process ownership, software technical triage support for critical functions and ad hoc production/business support needs. Ensure department procedures are written, reviewed and updated based on compliance rules. Requires an in-depth knowledge of bank programs & of the department's functional operations. Ability to communicate across and up the organization. Provides guidance to employees within own unit regarding procedural, technical and/or operational changes.Act as Access Control Representative, issue User IDs, resets passwords and maintains User ID tables and user profiles (access levels). Responsible for resolving routine, basic technical problems and inquiries. Assists in interpretation, evaluation and resolution of issues pertaining to the functional operation of application hardware and software products. May conduct acceptance testing of new or modified applications and systems.Additional Job DescriptionRequired Skills :Strong analytical, technical and organizational skills required due to the various tasks, attention to detail and necessary speed of reply. Ability to manage multiple demands/priorities/deadlines with urgency. Excellent verbal, written & presentation development skills. Resourceful. Must maintain a high quality of work standards. Must be able to work independently.Strong knowledge of all MS software, especially Excel, Word & Outlook. Excellent verbal and written communication skills.Desired Skills :Knowledge of Consumer Vehicle Loan Operations. Familiar with Magellan, IALS, LINX, BOSS, FileNet. Prefer similar technical experience.Highly organized with the ability to produce error-free work. Effective problem-solving skills. General knowledge of Six Sigma concepts and their application.Shift:1st shift (United States of America)Hours Per Week:40Learn more about this role - provided by Dice

Keywords: Bank Of America, Jacksonville , Operations Analyst, Professions , Jacksonville, Florida

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