Desktop Support Technician- 3812

Company: Addison Group
Location: Jacksonville
Posted on: February 23, 2021

Job Description:

Open Contract-to-Hire Desktop Support Technician
Pay: Up to $26/hr.
Start Date: 3/1/2021

Our client, the global leader in communication system integration, is looking for a Desktop Support Technician with the ability to perform some network/data tasks as needed.

• Installation of new desktops/laptops including data migration from old to new machine with defined service levels
• Re-imaging of new or existing desktop/laptop with defined service levels
• Installation of additional memory to existing machines with defined service levels
• Temporary or permanent moves of employee machines with defined service levels
• Occasional Physical layer troubleshooting
• Cable patching (copper, CAT, fiber)
• Various other requests from customer, as needed, with defined service levels
• Occasional project work is needed after hours when site is not in operation.
  This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.
  
  Position Details
  
  • Hourly position based upon experience & skill level
  • Long term contract with possible contract extension or hire
  • Standard work hours: Mon-Wed; Sat; Sun: 2nd Shift: 3pm-11pm (Must be flexible as there is a shift rotation every 3mos. When on shift rotation, work week is Mon-Fri)
  • Client Addendum will need to be followed. Copy will be provided at the time of candidates offer acceptance.
    
    About Us
    
    Client is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing.
    
    Responsibilities
    
    Although this position is primarily a desktop support technician, you may be required to perform the occasional data/network tasks:
    
    • The installation, troubleshooting and de-installing of network equipment
      
      • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
      • The patching cabling between network equipment and customer's network
      • The installation of power cables from equipment to power supply in rack/cabinet/closet
      • Provide hardware break-fix services for network infrastructure
      • Complete Move, Add Change (MAC) requests within the defined service levels
      • Act as interface between customer's associates and management
      • Support inventory management activities
        
        • Receiving inventory
        • Tagging of assets
        • Tracking spares (crash kits)
        • Updating inventory records
        • Prepare and return damaged equipment
        • Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
          
          Experience And Education
          
          • 2-3 years of experience in desktop/network support
          • CCNA, CCNT, A+, Microsoft Certified preferred
          • Basic knowledge of Cisco Phones, switches, and routers
          • Must have a basic knowledge of local and wide area networking
          • High school diploma or equivalent required
            
            Skills And Abilities
            
            • Must be able to safely lift heavy objects
            • Must have basic understanding of cable patching processes and procedures
            • Must have basic knowledge of data communications networking.
              
              • Must be able to assist in troubleshooting issues
              • Must understand network terminology
              • Requires good interpersonal communications skills
                
                • Must be able to explain technical issues in a way the customer will understand an issue
                • Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution IND 005-009

Keywords: Addison Group, Jacksonville , Desktop Support Technician- 3812, Professions , Jacksonville, Florida